Business Integration Coordinator - REMOTE

The Business Integration Coordinator plays a key role in supporting the successful implementation, integration, and ongoing administration of RxCompass programs. This position works closely with internal teams, clients, vendors, and other stakeholders to help manage project timelines, coordinate client onboarding, track program status, monitor performance metrics, resolve operational issues, and ensure smooth program delivery. The role requires strong organization, communication, follow-up, problem-solving, and attention to detail, along with the ability to work in a fast-paced, evolving environment. The Business Integration Coordinator also supports process improvement efforts, helps ensure accountability across cross-functional teams, and maintains compliance with company policies, program requirements, and HIPAA obligations related to Protected Health Information. The Business Integration Coordinator is required to perform the following duties and professionally undertake the following responsibilities. Additional responsibilities include, but are not limited to, the following:

Work Environment & Expectations

• Works in a dynamic environment requiring adaptability and flexibility
• Embraces change and evolving responsibilities
• Willingness to take on new duties as assigned.
• Abide by all obligations under HIPAA related to Protected Health Information (PHI).
• If a HIPAA violation is discovered, whether individually or by another, you must report the violation to the Compliance Officer and/or Human Resources.
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company.
• Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Program & Project Management

• Follows project plans to implement and integrate clients into programs
• Manages deadlines and tracks progress across cross-functional teams
• Supports onboarding of new clients and integration of existing clients into additional programs
• Attends key client meetings related to program implementation
• Managers program-related testing to ensure accuracy and performance

Data Analysis & Reporting

• Tracks, analyzes, summarizes, and presents client/program statuses
• Monitors issues, procedures, and performance metrics
• Maintains client and program databases
• Actively monitors queues and responds within established goals

Cross-Functional Collaboration

• Works cross-functionally to align teams, resolve issues, and drive action
• Partners with internal teams, external clients, and vendors
• Supports Client Experience team in implementation efforts
• Coordinates with stakeholders to ensure successful program delivery
• Communicates professionally with employees, vendors, and clients
• Handles inbound inquiries related to program implementation
• Provides timely follow-up on issues and inquiries
• Escalates discrepancies or workflow-impacting issues to leadership and stakeholders

Problem Solving & Risk Management

• Identifies and addresses program-related risks and operational issues
• Troubleshoots daily problems using strong problem-solving skills
• Ensures smooth workflow and program operations

Accountability & Oversight

• Holds internal and external stakeholders accountable for responsibilities
• Ensures adherence to program requirements and timelines
• Monitors compliance with OLP-related policies and procedures

Knowledge & Continuous Improvement

• Maintains working knowledge of company and departmental policies
• Stays informed on procedures and operational updates
• Contributes to process improvements by identifying inefficiencies or issues

Compliance & Regulatory (HIPAA)

• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company
• Abide by all obligations under HIPAA related to Protected Health Information (PHI)
• If a HIPAA violation is discovered, whether individually or by another, the violation must be reported to the Compliance Department
• Flexibility to understand, appreciate, and embrace that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time, with or without notice

• Proven leadership and interpersonal skills.
• Ability to absorb and retain information quickly.
• Highly self-motivated and directed.
• Keen attention to detail.
• Excellent analytical, critical thinking, and decision-making abilities.
• Experience working in a team-oriented, collaborative environment.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to understand current/changing business processes., * Some flexibility in hours is allowed, but the employee must be available during the “core” work hours of 8:00 AM to 5:00 PM CT. We cover clients from the West to the East Coast; work times must be adjusted to cover meetings in all time zones. Ability to work extended hours, weekends, and holidays in accordance with industry demands., * Bachelor’s degree (Business) or higher
• Demonstrated knowledge of standard software applications, including MS Office and Windows, * Account Management experience a plus
• PBM experience a plus
• Manufacturer Assistance Program experience a plus

Pulled from the full job description

• On-the-job training
• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance

• Life insurance, Our benefits package is designed to keep our employees happy - physically, mentally and financially.

• Medical, Dental and Vision insurance
• Disability and Life insurance
• Employee Assistance Program
• Remote work options
• Generous Paid-Time Off
• Annual Reviews and Development Plans
• Retirement Plan with company match immediately 100% vested