Security Operations Center Analyst

Monitor client facilities, alarms and activities and coordinating response as required on a global scale

• Coordinate required access to facilities as needed, including approved modifications to access/ID badge clearances
• Coordinate emergency response and crises management activity on a global scale including assisting traveling employees when a significant incident occurs
• Monitor on site activity at the headquarters facility including security staff tours and incident response
• Monitor the shared global security email account throughout the day, conducting required follow-up and responding in a timely manner
• Maintain situational awareness of local, regional, national and global events that may impact the organization
• Communicate any issues or updates to the security team and management promptly
• Alert to unusual/suspicious activity and supporting or escalating appropriately
• Foster and maintain strong relationships with all levels of client management, and others across the organization.
• Troubleshoot problems, gaps in services, and recommend solutions
• Support the execution of special events as needed

Command Center experience, strong customer service skills, detail oriented, along with the ability to multitask and write reports., * High school diploma or equivalent or a minimum of five (5) years of work experience in the security industry

• Minimum of one (1) year of experience in a corporate office setting including previous Operations Center or Call Center experience
• Strong oral and written communication skills with the ability to give clear, assertive, directions
• Ability to professionally communicate with the public, visitors, client management team and others with a high level of customer service
• Ability to work quickly and effectively under high stress situations, while exercising sound judgement
• Ability to deal with wide variety of emergency situations impacting personnel and facilities
• Attention to detail with the ability to prioritize, problem solve and multitask
• Computer proficiency; able to effectively utilize Microsoft Office programs including Outlook, Word, Excel and Power Point
• Ability to work in a technology-based environment and effectively utilize a wide variety of security systems including Card Access, Camera Systems, Alarm Systems, Building Automation System (BAS), Everbridge- Mass Notification System, Travel Tracker \ CR24 Notifications, Visitor Management, Dataminr, etc.
• Ability to learn via on-the-job training and interaction with current GSOC professional staff members
• Ability to identify, manage, and report security risks impacting personnel, facilities and the business
• Excellent oral and written communication skills; able to process information and effectively communicate amongst a variety of stakeholder groups and departments
• Ability to motivate, inspire, and influence others, * Prior experience operating in a global security environment

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Company’s retirement plans
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is only paid out where required by law

Closing

Allied Universal, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.