Senior Enterprise Application Support Specialist

Trust Llc

Overland Park, KS, United States

29 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apache HTTP Server Microsoft Azure Microsoft Online Services Linux Document Management Systems Domain Name System (DNS) File Transfer HP Systems Insight Manager Internet Information Services (IIS) Python (Programming Language)

+11 more

Microsoft SQL Server Windows Servers Windows PowerShell Microsoft SharePoint Scripting Enterprise Software Applications System Availability Git Microsoft InTune Information Technology Restful APIs

Job description

The Senior Enterprise Application Support Specialist independently owns and supports business-critical applications. This role ensures applications remain stable, secure, supportable, and aligned with business needs through advanced troubleshooting, vendor coordination, lifecycle management, and automation., * Own assigned applications, including production support, maintenance, upgrades, monitoring, documentation, and recovery planning.

Lead troubleshooting and root-cause analysis for complex incidents and recurring issues.
Coordinate application changes, releases, testing, patches, and implementations.
Manage vendor escalations, technical issues, deliverables, and deadlines.
Partner with business and technical teams to identify requirements and improve applications and processes.
Monitor application health and address reliability, resiliency, and support gaps.
Maintain support procedures, system diagrams, recovery instructions, and knowledge articles.
Use PowerShell or similar tools to automate repeatable support and administrative tasks.
Communicate incident status, risks, changes, and project progress to stakeholders.
Provide after hours and on-call support.

Requirements

Five or more years of enterprise application support experience.
Experience independently supporting or owning business-critical applications.
Strong troubleshooting and root-cause analysis skills.
Experience with application monitoring, incident response, change management, testing, and documentation.
Experience coordinating with software vendors and technical and business stakeholders.
Experience with Git, Azure DevOps, Rest APIs
PowerShell, python, or comparable scripting experience.
Strong customer service, organization, communication, and problem-solving skills.
Associate degree in information technology or a related field, or equivalent relevant experience.
Ability to provide weekend support when required.

Preferred Experience

Experience with a combination of the following is preferred.

Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune, or hybrid Microsoft environments.
Windows Server, SQL Server, IIS, Apache, Active Directory, Group Policy, DNS, or file services.
Document management, workflow, managed file transfer, monitoring, authentication, or certificate-management platforms.
Application resiliency, recovery testing, high availability, Linux, or advanced automation.