Success Architect - Commerce Cloud

Experteer Overview As a Commerce Cloud Success Architect, you will guide strategic customers in AI-driven agent design, orchestration, and automation to achieve business value. You’ll act as a SME within the Success Architect ecosystem, shaping technical architectures and ROI-driven solutions. You’ll collaborate with executive stakeholders, run engagement playbooks, and mentor peers to advance customer outcomes. This role offers the chance to influence large-scale Commerce Cloud deployments and empower AI-powered commerce across channels. Compensation / Benefits * Serve as a Commerce Cloud SME within the broader Success Architect organization * Engage Signature and Strategic customers to optimize architecture, dev/ops, performance, and solution design for Agentforce * Identify capability gaps and craft Architect solutions through customization * Facilitate executive discussions and align technology strategy with business ROI * Execute playbooks from the Success Architect engagement catalog tailored to Agentforce * Build and nurture relationships with internal and external partners to support growth * Drive thought leadership through mentoring and knowledge sharing Tasks * Proven ability to analyze, design, and optimize business processes around agent architecture and automation * Excellent communication and collaboration across cross-functional teams from developer to executive * Ability to translate technical concepts into tangible business value and ROI for customers * Up-to-date understanding of emerging AI and agentic technologies * Proactive, self-starting, able to work remotely with customers and colleagues * Commitment to data ethics and privacy in customer solutions * Degree or equivalent experience required * Experience with Commerce Cloud Platform (preferred) * Familiar with multi-cloud scenarios (Sales, Service, Marketing, Commerce) * Knowledge of Salesforce Architecture Domains (Integration, IAM, Data Architecture, Sharing/Visibility, Declarative/APEX) * Experience with Python, Java, .Net, SQL (preferred) Key requirements * time off programs * medical, dental, vision * mental health support * paid parental leave * life and disability insurance * 401(k) and employee stock purchasing program

catalog tailored to Agentforce * Build and nurture relationships with internal and external partners to support growth * Drive thought leadership through mentoring and knowledge sharing Tasks * Proven ability to analyze, design, and optimize business processes around agent architecture and automation * Excellent communication and collaboration across cross-functional teams from developer to executive * Ability to translate technical concepts into tangible business value and ROI for customers * Up-to-date understanding of emerging AI and agentic technologies * Proactive, self-starting, able to work remotely with customers and colleagues * Commitment to data ethics and privacy in customer solutions * Degree or equivalent experience required * Experience with Commerce Cloud Platform (preferred) * Familiar with multi-cloud scenarios (Sales, Service, Marketing, Commerce) * Knowledge of Salesforce Architecture Domains (Integration, IAM, Data Architecture, Sharing/Visibility, Declarative/APEX)

• Experience with Python, Java, .Net, SQL (preferred) Key requirements * time off programs * medical, dental, vision * mental health support * paid parental leave * life and disability insurance * 401(k) and employee stock purchasing program