Program Lead, ISV & Marketplace Partnerships

You are an operational builder with strong judgment, high ownership, and a track record of turning ambiguous goals into clear programs and measurable outcomes. You are comfortable working across product, engineering, GTM, marketing, operations, legal, finance, security, and support. You balance rigorous systems and governance with a thoughtful partner experience, and you can move quickly as the ecosystem evolves.

In this role, you will:

• Design and run the end-to-end ISV and marketplace partner program.
• Define partner eligibility, segmentation, tiers, benefits, requirements, and lifecycle stages.
• Build repeatable onboarding, technical enablement, validation, listing, launch, and growth journeys.
• Establish program policies, documentation, service levels, governance, and escalation paths.
• Create partner communications, education, office hours, playbooks, and self-service resources.
• Develop program metrics and dashboards covering recruitment, activation, solution quality, adoption, revenue impact, and partner health.
• Coordinate launches and program changes across product, engineering, GTM, marketing, legal, security, finance, support, and operations.
• Capture partner feedback and translate it into program, product, and operating improvements.

• 8+ years of experience in partner programs, marketplaces, ecosystem operations, business operations, or program management.
• Proven experience building or scaling a technology partner, ISV, or marketplace program.
• Exceptional ability to convert ambiguous goals into clear processes, ownership, service levels, and measurable outcomes.
• Strong understanding of SaaS, APIs, developer platforms, integrations, and B2B go-to-market motions.
• Demonstrated cross-functional execution across product, engineering, GTM, marketing, legal, finance, security, support, and operations.
• Clear, effective communication with the ability to influence senior internal and external stakeholders.
• A strong partner orientation and the judgment to balance experience, quality, governance, and scale.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity., At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.