Lead UX Researcher, AI Enablement

As a Lead UX Researcher - AI Enablement, you will set the research direction for how Target understands and improves AI-enabled and agentic experiences. This role focuses on tools and workflows used by technical and product practitioners, while flexing to other enterprise team member experiences as priorities evolve.

You will lead foundational and applied research across products, platforms, pilots, and live experiences. Your work will clarify user needs, adoption barriers, and the conditions that support confidence, human oversight, and responsible use. You will turn evidence into decisions about what to build, how to improve it, and how to scale it.

You will partner with UX, Product, Technology, Data Science, and business teams to connect human-centered insights with behavioral and operational data. You will influence portfolio decisions, mentor other researchers, and strengthen how Target learns about emerging AI experiences.

Responsibilities:

• Establish and lead the research strategy and learning agenda for AI Enablement, influencing portfolio priorities and investment decisions.

• Lead foundational and applied mixed-method research across technical, product, and enterprise team member experiences.

• Define audiences, journeys, and adoption needs through personas, journey mapping, service blueprints, and other durable research frameworks.

• Evaluate AI-enabled and agentic concepts, pilots, and live experiences for usefulness, confidence, transparency, human oversight, accessibility, and responsible adoption.

• Combine qualitative research with behavioral data, analytics, operational signals, system performance, and external benchmarks to identify opportunities and measure impact.

• Translate evidence into clear recommendations for product strategy, roadmaps, platforms, tooling, enablement, governance, and investment.

• Partner across UX, Product, Technology, Data Science, privacy, and business teams to shape high-value questions and emerging experiences.

• Activate insights through compelling storytelling, mentor researchers, and advance rigorous, inclusive, and responsible research practices.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

• 7+ years of experience in UX research, product research, applied research, human-computer interaction, behavioral science, or a related field.

• Proven ability to set research direction across complex products, platforms, services, and multiple workstreams.

• Deep qualitative and quantitative research expertise, including foundational research and durable frameworks.

• Ability to connect research, analytics, and operational data to actionable recommendations and measurable outcomes.

• Experience researching AI-enabled products, developer tools, or similarly complex technologies, including adoption and changes to ways of working.

• Experience with technical and enterprise audiences, plus fluency partnering with Engineering, Architecture, Data Science, Security, and platform teams.

• Strong systems thinking, facilitation, and storytelling, with the ability to navigate ambiguity, lead multiple initiatives, and influence senior leaders.

• Experience mentoring researchers and advancing inclusive, accessible, ethical, privacy-conscious, and high-quality research practices., Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_E

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Target:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Target’s Global UX team is a group of design, content, research, and accessibility practitioners and experts, with a passion for improving and innovating our digital experiences for Target’s guests, team members, and partners. Here, we pride ourselves on designing tangible, inspiring, and impactful solutions that serve all aspects of our business - and being a part of the team means you will play a critical role in Target’s digital experience by increasing ease, simplicity, value, and delight for every touchpoint., Target offers comprehensive medical, dental and vision insurance plans. Plus, get free 24/7 virtual care and mental health support.

Financial well-being

Your financial future is bright with TGT 401(k) offering 5% eligible contribution matching and more discount and reimbursement programs.

Paid time off

Target encourages work-life balance by offering seven paid holidays, paid sick time, paid family leave, and a flexible paid time off plan that doesn’t require time tracking (unless in a location where it is legally required).

Education assistance

Target’s industry-leading education assistance benefit, Dream to Be, offers tuition-free programs to support your growth.

Market-leading pay

Target is a proud pay leader in retail and highly competitive with other large companies, providing equitable and competitive pay for all.

Team Target discount

Team members get a 10% discount at all Target stores and Target.com, along with 20% off wellness products and 20% off adult owned-brand apparel and accessories. Plus, get an additional 5% savings with a Target Circle Card. More about pay & benefits

Eligibility requirements may vary based on position, average hours worked, length of service and program requirements. Benefits are subject to change.