Application Management Service Technician

We are seeking a detail-oriented and technically proficient Application Management Service Technician to support the daily operation, maintenance, and performance of business-critical enterprise applications within a national logistics and transportation environment. This hands-on role is responsible for ensuring the reliability, availability, and effectiveness of systems supporting transportation logistics management, finance, human resources, customer relationship management, warehouse operations, and business services., * Monitor, maintain, and support enterprise applications used across logistics, transportation, finance, human resources, customer service, and warehouse operations.

• Provide day-to-day support for platforms including TMW, Lawson, Workday, Salesforce, and other business-critical applications.
• Monitor application health, interfaces, scheduled jobs, integrations, and batch processing activities to ensure consistent system availability.
• Assist with testing, validation, and deployment of application enhancements, releases, and configuration changes.

Incident & Problem Management

• Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs).
• Support data validation, workflow troubleshooting, and business process improvements across enterprise applications.
• Participate in incident management, problem management, and change management activities utilizing ITSM best practices.
• Collaborate with infrastructure, database, security, and development teams to resolve complex technical issues.

User & Access Management

• Manage application user provisioning, role assignments, access requests, and account maintenance in accordance with organizational security policies.
• Support onboarding and training efforts for users of logistics and enterprise business applications.
• Serve as the primary technical liaison between business users, IT teams, and software vendors for application-related issues and enhancement requests.

Maintenance & Documentation

• Coordinate application updates, patches, upgrades, and vendor-recommended maintenance activities.
• Create and maintain technical documentation, support procedures, knowledge base articles, and application inventories.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent professional experience may be substituted.
• 3-5 years of experience supporting enterprise business applications in a production environment.
• Hands-on experience supporting one or more enterprise platforms including TMW, Lawson, Workday, Salesforce, or equivalent ERP, CRM, HCM, WMS, or TMS solutions.
• Strong troubleshooting and root-cause analysis skills for application-related incidents.
• Experience using ITSM platforms such as ServiceNow, Jira Service Management, Remedy, or equivalent ticketing systems.
• Working knowledge of Windows and Linux operating systems.
• Basic SQL querying skills for data validation and troubleshooting.
• Understanding of application integrations, APIs, file transfers, and scheduled processing jobs.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced logistics or transportation environment.
• This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Preferred

• Experience supporting transportation and logistics platforms including Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and fleet operations applications.
• Hands-on experience with one or more of the following: TMW Transportation Management Suite, Infor Lawson, Workday HCM, Salesforce CRM.
• Familiarity with cloud-hosted application environments including AWS, Azure, or Google Cloud Platform.
• Knowledge of system integrations, middleware, API connectivity, and enterprise data flows.
• ITIL Foundation Certification or equivalent service management experience.
• Experience with reporting and analytics platforms such as Power BI, Tableau, or Cognos.
• CompTIA A+, Network+, Security+, or related technical certifications.

Pulled from the full job description Opportunities for advancement Flexible schedule, * Flexible schedule

• Opportunity for advancement
• Training & development
• Wellness resources