Director, Product Owner

The Director, Senior Product Owner within Gallagher Bassett’s Product Innovation team is accountable for defining and executing the vision, strategy, and roadmap for a portfolio of innovative products and strategic solutions that drive Gallagher Bassett’s strategic objectives and deliver measurable business value. This role serves as the business owner of assigned products, identifying opportunities to improve operational effectiveness, customer experience, quality, decision-making, and business outcomes. The Director, Senior Product Owner works closely with global business leaders, Digital and IT teams, vendors, and subject matter experts to ensure products are successfully designed, delivered, adopted, and continuously optimized. They are responsible for ensuring products remain aligned with evolving business priorities, deliver intended outcomes, maintain strong user adoption, and create sustainable value for Gallagher Bassett, its clients, and its colleagues.This role acts as the primary steward of product success from strategy through execution and ongoing value realization., Product Strategy, Vision & Roadmap Leadership

• Define and maintain the strategic vision for assigned AI & analytics led products and platforms.
• Identify and assess opportunities to improve business performance, customer outcomes, service delivery, quality, and operational efficiency.
• Partner with business stakeholders to understand challenges, priorities, and emerging opportunities.
• Develop and maintain a prioritized product roadmap aligned with business objectives and strategic priorities.
• Evaluate new technologies, market trends, and industry developments to identify opportunities for innovation.
• Present product strategies, business cases, and investment recommendations to senior leadership.
• Maintain a consolidated inventory of product initiatives, enhancements, opportunities, and future roadmap items.

Product Portfolio Governance & Prioritization

• Establish and maintain product governance processes to ensure initiatives are prioritized according to business value, strategic alignment, risk, complexity, and return on investment.
• Assess product opportunities through structured evaluation of benefits, costs, risks, dependencies, and organizational readiness.
• Facilitate decision-making forums that align business and technology stakeholders around priorities and trade-offs.
• Ensure proper product lifecycle management, including roadmap planning, release alignment, adoption measurement, and product retirement where appropriate.
• Define product guardrails, success criteria, and accountability frameworks.

Product Delivery Partnership

• Partner with business and IT teams to translate product vision into executable delivery plans.
• Define product requirements, business outcomes, value metrics, and acceptance criteria.
• Provide ongoing direction and prioritization to delivery teams throughout implementation.
• Participate in key design, development, testing, and release decisions to ensure alignment with strategic intent.
• Collaborate with technology teams, vendors, and external partners to support successful implementation.
• Resolve prioritization conflicts and remove barriers that impact delivery success.
• Ensure solutions are scalable, maintainable, secure, and adaptable to evolving business needs.

Product Outcomes & Value Realization

• Partner with Product Insights teams to define and monitor Product Outcome Indicators and Key Performance Indicators.
• Establish measurement frameworks to evaluate product effectiveness, adoption, customer satisfaction, financial impact, and operational performance.
• Monitor product performance against expected business outcomes.
• Lead benefits realization activities to ensure products deliver intended value.
• Drive continuous improvement based on user feedback, operational data, and performance insights.
• Recommend roadmap adjustments based on product performance and evolving business needs.

Change Management, Adoption & Enablement

• Lead business readiness efforts for new product launches and major enhancements.
• Partner with Product Insights and business stakeholders to develop communication, training, and adoption strategies.
• Ensure organizational readiness for new capabilities, processes, and ways of working.
• Drive awareness and education programs to maximize product adoption and utilization.
• Establish feedback loops with end users and business leaders to continuously improve the user experience.
• Monitor adoption metrics and proactively address barriers to success.

Stakeholder Engagement & Leadership

• Serve as the primary business representative and advocate for assigned products.
• Build strong partnerships across business operations, technology, analytics, legal, compliance, finance, and executive leadership teams.
• Communicate product vision, priorities, progress, risks, and outcomes to senior leaders and stakeholders.
• Facilitate alignment across cross-functional teams to ensure successful product execution and value realization.
• Act as a subject matter expert and trusted advisor regarding product strategy, business outcomes, and emerging opportunities.

Innovation & Continuous Improvement

• Stay informed on industry trends, emerging technologies, AI capabilities, automation opportunities, and product management best practices.
• Promote innovation that improves competitiveness, customer experience, operational effectiveness, and business outcomes.
• Champion responsible and ethical use of technology, including AI governance, transparency, privacy, security, and compliance considerations.
• Foster a culture of continuous learning, experimentation, and improvement.

Success Measures

The Director, Product Owner will be evaluated on:

Strategy & Roadmap

• Alignment of product roadmap to business strategy.
• Quality and execution of product investment decisions.
• Prioritization effectiveness and stakeholder satisfaction.

Delivery

• Successful execution of roadmap initiatives.
• Delivery against committed business objectives.
• Product quality and operational readiness.

Adoption & Change

• User adoption and engagement metrics.
• Training effectiveness and organizational readiness.
• Stakeholder satisfaction.

Outcomes & Value

• Achievement of Product Outcome Indicators.
• Benefits realization against business cases.
• Financial, operational, customer, and efficiency improvements.
• Measurable business impact delivered through products.

• Bachelor’s degree in Business, Technology, Computer Science, Engineering, Information Systems, or related field.
• MBA or advanced degree preferred.

Experience

• 10+ years of experience in Product Management, Product Ownership, Business Transformation, Technology Strategy, Operations, Consulting, or related leadership roles.
• Demonstrated experience defining product vision, strategy, and roadmaps.
• Experience with AI, automation, data products, digital platforms, or operational technology solutions.
• Experience leading cross-functional initiatives involving business, technology, analytics, and operational teams.
• Experience prioritizing and managing product portfolios with multiple stakeholders.
• Insurance, claims, or risk management industry experience preferred.

Skills & Competencies

Strategic Leadership

• Product strategy and vision development
• Business case and investment analysis
• Roadmap development and prioritization
• Strategic thinking and decision-making

Product Management

• Product lifecycle management
• Agile product ownership
• Requirements and backlog management
• Outcome-based product management

Analytics & Business Acumen

• KPI and outcome measurement
• Benefits realization
• Financial and operational analysis
• Risk and opportunity assessment, Required:

Bachelor’s degree; 8 years of related experience

Thorough knowledge of the insurance brokerage industry

Preferred:

Advanced degree

Consulting experience including Change Management

Business Consulting

Project Implementation disciplines

Behaviors:

Exceptional interpersonal, presentation and communication skills

Demonstrated project management skills and the ability to partner and consult with all levels of management

Energetic, self starter with the ability to manage multiple priorities in a complex, fast-paced environment

Entrepreneurial spirit and consummate team player Compensation and benefits, Agile Programming Methodologies, Artificial Intelligence (AI), Automation, Backlog Prioritization, Best Practices, Brokerage, Business Administration, Business Case, Business Operations, Business Strategy, Business Transformation, Change Management, Claims Management, Communication Skills, Computer Science, Consulting, Continuous Improvement, Cost Analysis, Cross-Functional, Customer Acquisition, Customer Experience, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Emerging Technology, Entrepreneurship, Establish Priorities, Financial Analysis, Financial Compliance, Financial Operations, Industry/Trade Analysis, Information Technology & Information Systems, Insurance, Insurance Claims, International Business, Interpersonal Skills, Inventory Management, Investment Analysis, Leadership, Legal, Market Trend Analysis, Metrics, Multitasking, Operational Audit, Operational Improvement, Operational Strategy, Performance Analysis, Performance Management, Performance Metrics, Privacy Controls, Process Improvement, Product Design, Product Lifecycle Management, Product Management, Product Planning, Product Programs, Product Strategy, Product Testing, Product/Service Launch, Project/Program Management, Requirements Management, Resource Utilization, Return on Investment (ROI), Risk, Risk Analysis, Risk Management, Service Delivery, Team Player, Technical Operations, Technical Strategy, Test Plan/Schedule, User Interface/Experience (UI/UX)

Change Leadership

• Change management
• Training and communications
• Stakeholder engagement
• Adoption and enablement

Leadership

• Executive communication
• Cross-functional influence
• Collaboration and partnership
• Innovation and continuous improvement, * Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

At Gallagher Bassett, we’re there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership-and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you’re managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose., Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World’s Most Ethical Company.

Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.

Company Size: 10,000 employees or more