Senior Application Administrator

Join a highly functioning project team in support of a transformational software replacement project for the Washington Courts of Limited Jurisdiction (District and Municipal Courts). We are replacing a legacy Case Management System with a commercial-off-the-shelf (COTS) solution to improve services for the court and probation customers of AOC. The Courts of Limited Jurisdiction (CLJ-CMS) project is seeking a Senior Application Administrator. This position is responsible for leading, coordinating, and overseeing the system technical administration, maintenance, configuration, and IT support of complex enterprise-wide applications that address the business requirements of the new case management system. This position provides senior-level technical expertise to all application administration functions. Reporting to the CLJ-CMS Project IT Supervisor, this senior-level position is expected to work independently and has decision making responsibility commensurate with the role., * Leads collaboration efforts with customers, business analysts, and other IT resources to administer application configuration, operation, maintenance, security, integrations, workflows, reports, and other key features.

• Responsible for upgrading the applications this position supports.
• Responsible for ensuring software compatibility with other existing software.
• Responsible to identify and mitigate security vulnerabilities.
• Coordinates directly with software vendors on issues, upgrades, and support requirements.
• Works with Infrastructure to determine specifications for new hardware and configurations required by the applications.
• Leads staff activities to upgrade the applications this position supports.
• Resolves application software issues within critical applications.
• Responds to customer service requests and provides senior-level consulting and troubleshooting.
• Advises journey-level staff on resolution of service requests of moderate (Tier 2) complexity related to assigned applications.
• Responsible for the resolution of service requests of major (Tier 3) complexity related to assigned applications and coordinates with vendor for timely resolutions.
• Maintains integration applications, works with the vendor if needed and handles new integration requests.
• Responsible for handling sensitive public audit requests and running reports.
• Analyzes application issues, conducts in-depth research, and provides recommendations on solutions based on business and technical objectives.
• Oversees the administration of IT applications and associated components with the entire application support team.
• Communicates application problems and issues to key stakeholders, including vendors and court/agency leadership.
• Proactively monitors application performance to identify emerging issues.
• Develops system release documentation and communication.
• Responsible for end user application security access maintenance.
• Performs end user application security access maintenance.
• Formulates routines and standards of practice to complete assigned tasks.
• Creates and maintains documentation for research and reference.
• Performs other duties as required., AOC complies with the employment eligibility verification requirements of the federal government eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements for that form. AOC does not use E-verify; therefore we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov Persons legally authorized to work in the U.S. under federal law, including Deferred Action for Childhood Arrivals recipients, are eligible for employment unless prohibited by other state or federal law. SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

A combination of education and experience demonstrating a working knowledge of the duties, responsibilities and competencies of the Senior Application Administrator may substitute for the qualifications listed. A Bachelor’s degree in Information Technology, Computer Science, OR closely allied field, AND

• Eight (8) years of experience in a complex information technology environment TO INCLUDE:

• Five (5) years of experience as an administrator on an enterprise-level, complex application.

THE IDEAL APPLICANT WILL ALSO HAVE SOME OR ALL OF THE FOLLOWING EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES Demonstrates Agency Values:

• Integrity
• Inclusion

• Accountability

• Teamwork

Behavioral Competencies:

• Analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Good written, oral, and interpersonal communication skills.
• Ability to conduct research into application functionality as required by the business.
• Ability to communicate ideas in business-friendly and user-friendly language.
• Self-motivated and directed.
• Keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
• Tact/diplomacy.

Knowledge, Skills and Abilities:

• Working knowledge in multi-tier, distributed application server and network architecture, server administration concepts, application access and least privilege security principles, IT change management processes, service-oriented technologies, basic network principles, business process analysis, and implementation of repeatable processes.
• Advanced knowledge on Windows Server and desktop operations system performance monitoring and troubleshooting.
• Skill using process management tools, version control systems, web services, and/or automated build/deploy agents.
• Skills conducting triage and troubleshooting of application issues with server software, network and desktop software.

• Ability to develop system and process documentations and technical documentation for the end-users.

• Ability to follow flowcharted procedures to accomplish all aspects of critical tasks.
• Ability to write simple to moderately complex PowerShell scripts.
• Proficient at SQL and writing of custom queries.

Paid training, Loan forgiveness, Military leave, Parental leave, Health insurance, Retirement plan, Vision insurance, Dental insurance Full-time Overtime Olympia, WA, Our Mission: To advance the timely, effective, and equitable operations of the Washington State judicial branch. The Administrative Office of the Courts (AOC) is looking for top-performing employees who embody its core values integrity, inclusion, accountability, and teamwork. It is committed to both employee growth and work-life balance. Our diversity and inclusion efforts include embracing different cultures, backgrounds, and perspectives while fostering growth and advancement in the workplace.