Help Desk Support Service Specialist - Intermediate - TS/SCI Required

correct core problems.Drive:Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems.Utilize:Maintain currency and a high level of technical skill in the field of expertise, escalating more complex problems to Senior Level, and providing first contact and incident resolution to customers with hardware, software, and application problems. WHAT YOULL NEED TO SUCCEED Bring your technology expertise and drive for innovation to GDIT.Education:Associates Degree or 2 years of related specialized experience in lieu of degreeExperience: 5+ years of related experience; work experience must include atleast 2 years of specialized experience.Technical skills:Interact with customers daily to provide guidance on procedures concerning account requests, e-mail, file access/storage, and other local procedures to ensure mission success.Knowledge of the principles, methods, and techniques used in network and systems administration and support.Knowledge of related hardware and software.Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.Perform Level I/II Active Directory functions such as unlocking accounts, creating, and issuing accounts.Imaging of Computers and/or configuring their BIOS (SCCM / PXE Boot).1 Year DoD experience and NOSC support experience, including problem resolution and incident tracking.Security clearance level:TS/SCIRequired Certification(s):DoD 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract.IAT II 8570/8140 Baseline Certification Security+ or equivalent.Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date).Role requirements:On customer site daily support.Candidates must be willing and able to attain a CI Polygraph for

certain positions as determined by the contract.Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plug-in cables), and other moderately strenuous activity.Travel may be required to support the mission. GDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.Growth:AI-powered career tool that identifies career steps and learning opportunities.Support:An internal mobility team focused on helping you achieve your career goals.Rewards:Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off.Community:Award-winning culture of innovation and a military-friendly workplace. OWN YOUR OPPORTUNITY Explore a career at GDIT and youll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work. Join us and make an impactful difference while advancing your career with GDIT.