IT Help Desk / Service Technician

We are seeking an IT Help Desk / Service Technician to join our growing technical team. This position is ideal for someone who enjoys solving complex problems, working directly with clients, and supporting modern business environments both remotely and on site., * Respond to service tickets, calls, and emails in a timely and professional manner

• Troubleshoot and resolve hardware, software, cloud, and network related issues
• Provide remote and on site support for client environments
• Support Microsoft 365 environments including user management and administration
• Configure and troubleshoot workstations, laptops, printers, and mobile devices
• Assist with firewall, VPN, and basic network troubleshooting
• Document all work performed within the ticketing system
• Escalate complex issues appropriately while maintaining ownership of the client experience
• Proactively identify potential issues before they impact clients
• Deliver exceptional customer service at all times

As a Managed Service Provider, we support small to mid sized businesses across a wide range of industries. This role requires strong troubleshooting skills, a solid understanding of Microsoft 365 and networking fundamentals, and the ability to communicate clearly and professionally with clients.

If you enjoy identifying root causes, improving systems, and delivering real solutions, we would love to meet you., * 2+ years of IT support experience, preferably within an MSP environment

• Strong troubleshooting and root cause analysis skills across endpoints, networking, and cloud systems
• Experience supporting Windows 10 and Windows 11 in business environments
• Experience supporting macOS in mixed device environments
• Microsoft 365 administration experience including Exchange Online, SharePoint, Teams, and Entra ID
• Experience managing users, licensing, MFA, and basic security policies
• Familiarity with modern endpoint management tools such as Microsoft Intune or similar MDM platforms
• Experience with RMM tools and ticketing systems
• Working knowledge of networking fundamentals including VLANs, DNS, DHCP, VPN, and firewall rules
• Experience supporting VoIP or cloud based phone systems
• Knowledge of endpoint security tools such as EDR and email security platforms
• Strong communication and documentation skills
• Reliable transportation and willingness to travel to client sites

Must be willing to work occasional nights or weekends for emergency support.

Bonus Experience

• Windows Server 2019 or newer and Active Directory administration
• Hybrid Azure AD environments
• Backup and disaster recovery solutions
• Firewall platforms such as Sophos, UniFi, or Fortinet
• Virtualization platforms such as Hyper V or Proxmox
• SharePoint or Microsoft 365 tenant migrations
• Basic PowerShell scripting
• Network cabling and basic infrastructure installation, * High school or equivalent (Preferred), * Windows: 2 years (Preferred)
• Active Directory: 1 year (Preferred)
• Computer networking: 1 year (Preferred)
• Server: 1 year (Preferred)

3531 South Logan Street, Englewood, CO 80113 Hybrid work $23 - $25 an hour - Full-time, Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Flexible schedule, * Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance