Test Operations and BrowserStack Lead

• Oversee:
• BrowserStack administration
• Test intake
• Dashboards
• Reporting support
• Execution tracking

• Process consistency

• Support administration of BrowserStack assets, suites, dashboards, and execution workflows for supported Customer Success Solutions teams (CTI, Messaging, OneCRM, Self-Help Portals)
• Execute approved manual test cases and approved business-facing regression suites.
• Support post-deploy production validation planning, coordination, and execution.
• Create and log initial defects with evidence sufficient for engineering triage and debugging follow-through.
• Maintain execution records, test assets, and operating documentation.
• Provide standardized status inputs and reporting support to Program Management.
• Coordinate selectively with Business Ops / Advisors where real-call, persona, language-specific, or market-specific validation is required.

• Experience: 4-6+ years in QA / UAT operations, test management, or release validation support, including at least 2 years leading test administration or coordination across multiple teams.
• Education: Bachelor?s degree in Information Systems, Computer Science, Engineering, Business, or equivalent relevant experience.
• Technical / functional proficiency: Strong understanding of test lifecycle management, defect workflows, release status reporting, traceability, and evidence capture.
• Tool expertise: Strong hands-on BrowserStack experience required; strong proficiency in Jira and spreadsheet-based reporting; experience with dashboarding and status tracking tools preferred.
• Operating strengths: Able to run intake, maintain suite hygiene, coordinate execution status, and provide clear reporting inputs to Program Management.
• Certifications: ISTQB Foundation or equivalent preferred; Agile / Scrum certification desirable.
• Strong written and verbal English communication.
• Ability to document issues with clear reproduction steps, expected vs. actual behavior, environment context, and supporting evidence.
• Comfort operating in a hybrid manual-plus-automation model.
• Ability to work across Product, Engineering, Program Management, and Business Ops / Advisors.
• Experience supporting global, multilingual, persona-based, or market-variant validation preferred.
• Demonstrated reliability in release windows, defect triage cycles, and time-sensitive execution.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts., This position is 100% work at home. While this position will be working from home, this candidate must be located within the US and be eligible to work in the US without sponsorship.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients., At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.