Salesforce Functional Solution Architect/ Senior Technical Business System Analyst

Requirements & Solution Analysis

• Translate business objectives into detailed functional and technical requirements.
• Refine high-level requirements into actionable user stories, acceptance criteria, and implementation details.
• Document system behaviors, business processes, integrations, and technical dependencies.
• Support backlog refinement and impact analysis across multiple concurrent initiatives.

Technical Documentation & Knowledge Management

• Produce and maintain:
• Process flows
• Architecture summaries
• Data and system interaction diagrams
• Technical requirements documentation
• Decision logs
• Release and dependency documentation
• Serve as the CIAM platform knowledge repository, maintaining context across projects, releases, and architectural transitions.
• Capture key decisions, actions, risks, assumptions, and stakeholder feedback from technical and business meetings.

Stakeholder Facilitation & Communication

• Facilitate requirements workshops and solution discussions with technical and business stakeholders.
• Translate complex technical topics into clear executive and stakeholder-friendly communications.
• Create presentations, summaries, and decision-support materials that accurately represent technical concepts, risks, tradeoffs, and recommendations.
• Coordinate cross-functional discussions involving Product, Engineering, Security, Operations, and external partners.

Testing & Delivery Support

• Support test planning, test traceability, and release readiness activities.
• Ensure requirements are adequately validated and linked to testing outcomes.
• Assist with defect triage, root cause analysis, and impact assessments requiring both technical and business context.
• Support post-release analysis and operational readiness reviews.

Required Technical Competencies

Identity & Access Management

• Customer Identity and Access Management (CIAM)
• MFA and authentication flows
• User registration and account lifecycle management
• Session management
• Identity governance concepts
• Customer-facing authentication and security controls

• Salesforce Experience Cloud
• Customer Community architecture
• Guest user security model
• Role, profile, and permission structures
• Apex and API-driven integrations
• Salesforce security and compliance concepts

Integration & Architecture

• REST APIs and web services
• API Gateway and integration patterns
• Mobile and web application integrations
• Environment management and release processes
• Custom domains, certificates, and integration dependencies
• Ability to interpret architecture diagrams, sequence diagrams, and system interaction flows

Security & Non-Functional Requirements

• Security and compliance requirements
• Audit logging and traceability
• Performance and scalability considerations
• Availability and operational support requirements
• Risk and dependency analysis

Preferred Qualifications

• 5+ years of experience as a Technical BSA, Systems Analyst, Product Analyst, or similar role.
• Experience supporting Identity, Security, or Customer Authentication platforms.
• Experience working within Agile and Waterfall delivery models.
• Strong technical writing and documentation skills.
• Proven ability to facilitate discussions between technical and non-technical stakeholders.
• Experience supporting enterprise platform migrations or modernization initiatives.