NOC Engineer

As the leader in automotive preventive maintenance, Valvoline has a proven track record of growth. We continue to invest in our people, processes, and technology to strengthen our ability to efficiently deliver Quick, Easy, Trusted service across all our stores - every day. We’re not just in the car business; we’re in the people business. And we’re looking for humble, hungry, and smart people to help us shape the future of mobility. If you’re hungry to drive change and seek a dynamic, collaborative environment that fuels both personal and professional growth, you’ve found your place with us.

Our highest priority is creating a welcoming workplace with team members from a wide variety of diverse backgrounds and experiences.

The Opportunity

Valvoline has a rewarding opportunity as a NOC Engineer . In this role, you will be responsible for monitoring and supporting our network infrastructure with a primary focus on Fortinet hardware and tools. You will work alongside experienced engineers to ensure continuous uptime and resolve network incidents efficiently. The ideal candidate is eager to learn, team-oriented, and has a foundational understanding of networking concepts.

How You’ll Make a Difference

• Monitor network systems and infrastructure for performance and availability.

• Troubleshoot and resolve issues related to Fortinet networking equipment including FEX, routers, switches, and access points.

• Create, update, and manage tickets using ServiceNow in accordance with established procedures and SLAs.

• Collaborate with internal teams via Microsoft Teams and document processes and solutions using OneNote.

• Escalate complex issues to higher-level support teams when necessary.

• Maintain detailed documentation of issues, resolutions, and updates in real-time.

• Adhere to NOC processes and follow standard operating procedures.

• Associate or bachelor’s degree, or a minimum of two years of experience in a network related role

• Familiarity with Fortinet networking equipment (FEX, routers, switches, access

• points).

• Working knowledge of networking fundamentals, specifically OSI layers 1-3.

• Experience or training in using ServiceNow for ticketing and workflow management.

• Comfortable working with Microsoft Office tools, especially OneNote and Teams.

• Excellent written and verbal communication skills.

• Ability to work in a fast-paced, team-oriented environment.

• Willingness to work flexible hours or shifts as needed.

• Certification(s) in networking (e.g., CompTIA Network+, Fortinet NSE (preferred) certifications, or Cisco CCNA).

• Previous internship or experience in a technical support/NOC environment (Preferred)

• Must be authorized to work in the U.S.