Licensing and Credentialing Business Operations Coordinator

The Licensing and Credentialing Business Operations Coordinator manages end-to-end provider state licensure processes, ensuring accurate, timely applications and renewals while interpreting state-specific requirements to minimize delays and maintain compliance. Proactively partners with providers, leadership, and cross-functional teams to communicate licensure status, support renewals, and ensure readiness for expansion into new states and partnerships. Promotes operational excellence by maintaining high standards of confidentiality, developing tracking systems and KPI reporting, and driving continuous improvements to streamline credentialing workflows.

Work Schedule

• Hybrid role - Position requires on-site presence at times, with flexible scheduling
• Core business hours: Monday-Friday, 8:00 a.m. - 5:00 p.m.

Essentials

• Manage provider state licensure processes for initial applications and renewals.
• Research and interpret state licensure requirements to ensure accurate, complete submissions and minimize processing delays.
• Notify and support providers with renewal of expiring licenses to maintain current licensure in alignment with business needs.
• Maintain a high standard of quality, timeliness, and accuracy in the processing of licensure applications.
• Communicate proactively and consistently with providers and program leaders regarding licensure status and next steps.
• Monitor application progress and follow up as needed to prevent delays in licensure completion.
• Ensure all state-specific requirements are satisfied for providers seeking licensure in new states.
• Handle sensitive and confidential information with discretion and in accordance with organizational standards.
• Collaborate with Operations, Medical Leadership, MSO partners, to automate, streamline, and continuously improve credentialing workflows while reducing manual processes.
• Develop and maintain tracking systems, dashboards, and key performance indicator reporting, including time-to-credential, time-to-privilege, expirables compliance, and reappointments.
• Support expansion into new states, hospitals, and contractual partnerships by ensuring credentialing and licensure readiness.
• Perform other duties as assigned., The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor.

• Demonstrated project coordination experience managing complex, multi-scope projects
• Demonstrated advanced level experience with computer system applications including spreadsheet, word processing and database applications and demonstrated analytical, organizational and communication skills.
• Demonstrated experience supporting a leadership or department team
• Demonstrated excellent interpersonal skills with internal and external senior-level leaders
• Demonstrated proficient time management, ability to prioritize and flex work to align with business operational priorities
• Demonstrated ability to exercise sound judgement and professional behavior while acting decisively
• Demonstrated organizational and problem-solving skills with high attention to detail
• Demonstrated ability to work efficiently and effectively in an independent manner
• Demonstrated verbal and written communication skills including discernment, spelling, punctuation, and grammar
• Demonstrated experience managing remote and in-person meetings, * 2-3 years experience with provider licensure, credentialing, highly preferred.
• Multi State licensing experience highly preferred
• Demonstrated experience using Credential Stream, highly preferred.
• Strong attention to detail, highly organized and task driven
• Ability to interact with internal and external customers to drive desired results and outcomes
• Flexible and adaptable to new processes and a fast-paced environment of a rapidly growing company
• Highly analytical and detail-oriented with ability to demonstrate command of details
• Work independently, meeting strict deadlines
• Excellent organization and time management skills, with the ability to multitask
• Proficiency in using the following software: Microsoft 365 programs (Word, Excel, Outlook, Teams)
• Comfortable working in a remote position, with a remote team
• Bachelor’s degree. Degree must be obtained through an accredited institution, which will be verified.

Physical Requirements

• Ongoing need for employee to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.
• Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require employee to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.
• Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.
• For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.

The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$28.06 - $44.20

We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here (https://intermountainhealthcare.org/careers/benefits) .

At Intermountain Health, we use the artificial intelligence (“AI”) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.

Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery.

Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment.