Help Desk/First Line Support

We are seeking a motivated and customer-focused Help Desk / First Line Support Technician to join our team in Pompano Beach, Florida. This role serves as the primary point of contact for end users experiencing computer, hardware, software, and basic network issues. The ideal candidate will provide excellent customer service, perform initial troubleshooting, document support activities, and assist with IT projects while ensuring timely resolution or escalation of technical issues., * Serve as the primary point of contact for users experiencing computer, hardware, software, and basic network issues.

• Provide first-line technical support through phone, email, remote access, and in-person assistance.
• Diagnose and troubleshoot desktop, laptop, printer, peripheral, and software problems.
• Escalate complex technical issues to higher-level support teams when necessary.
• Document support requests, resolutions, and system changes in the help desk ticketing system.
• Assist with project documentation, system testing, implementation, and user acceptance testing.
• Support the development and delivery of end-user training and instructional materials.
• Install, configure, and maintain computer hardware, software, and peripheral devices.
• Perform routine system updates, maintenance, and equipment deployment.
• Maintain inventory of IT equipment and related assets.
• Work collaboratively with internal teams to ensure high-quality customer support and successful project completion.
• Follow company IT policies, security standards, and best practices.

• High school diploma or equivalent; Associate degree or technical certification in Information Technology is preferred.
• Minimum of 1-2 years of Help Desk, Technical Support, or IT Support experience preferred.
• Knowledge of Microsoft Windows operating systems, Microsoft Office 365, desktop hardware, printers, and common business applications.
• Basic understanding of networking concepts (TCP/IP, Wi-Fi, VPN, DNS, DHCP).
• Experience using help desk ticketing systems is preferred.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service orientation with the ability to work effectively under pressure.

Requirements

• Fluent in both English and Spanish (required).
• Must be willing and able to travel throughout the United States as needed.
• Must be able to lift and carry equipment weighing up to 50 pounds.
• Must be comfortable working at moderate heights, including the use of ladders or lifts when required.
• Valid driver’s license and reliable transportation preferred.
• Ability to work independently as well as part of a team.

Preferred Qualifications

• CompTIA A+, Network+, or other IT certifications are a plus.
• Experience supporting small to medium-sized business environments.
• Familiarity with Active Directory, Microsoft 365 administration, and remote support tools.

• Competitive salary
• Professional development and training opportunities
• Collaborative and team-oriented work environment

If you are passionate about technology, enjoy helping others, and thrive in a fast-paced environment, we encourage you to apply.

Pay: From $16.00 per hour