We are currently looking for candidates with deep Warehouse Management System (WMS) and warehouse-process expertise. This role will serve as a key liaison among Operations, IT, and external technology vendors while supporting enterprise system integrations, an ERP implementation, and an upcoming WMS upgrade., * Serve as the subject-matter expert for warehouse processes, including receiving, put-away, inventory management, picking, packing, and shipping.

• Lead requirements gathering, process mapping, workflow design, functional specifications, and procedure development.
• Coordinate user acceptance testing (UAT), defect resolution, stakeholder approval, and implementation readiness.
• Serve as an IT escalation point for system issues that cannot be resolved through first-line support.
• Troubleshoot system and integration issues and coordinate with external vendors through resolution when escalation is required.
• Oversee data exchanges among WMS, ERP, CRM, customer, and other enterprise applications.
• Define data mappings, business rules, exception handling, validation, and reconciliation requirements.
• Apply working knowledge of APIs, middleware, EDI, and file-based interfaces to support integration decisions.
• Manage vendor priorities, timelines, deliverables, defects, and enhancements.
• Support an enterprise ERP implementation, helping ensure data integrity and alignment among system configuration, integrations, and business processes.
• Support an upcoming WMS upgrade as the liaison between the technology vendor and operations teams, coordinating testing, implementation, rollout, and stabilization.

• Significant WMS and warehouse-operations experience.
• Experience integrating WMS platforms with ERP and other enterprise systems.
• Strong business analysis, process design, testing, and documentation skills.
• Proven system troubleshooting and vendor-management experience.
• Ability to translate business and operational requirements effectively for technical teams and partners.
• Technical understanding of APIs, middleware, EDI, and file-based integrations.
• Strong communication, organization, problem-solving, and cross-functional leadership skills., * Experience with leading ERP and CRM platforms.
• Experience integrating a WMS with external customers or trading partners.
• Experience supporting a major WMS implementation or upgrade.
• Bachelor’s degree or equivalent professional experience.

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