IT Technician

WSU Tech is seeking a knowledgeable and service-oriented IT Technician to support the installation, maintenance, and operation of computer systems, desktops, peripherals, and related technology. This position plays a critical role in ensuring reliable technology services for faculty, staff, students, and campus operations. The ideal candidate is technically skilled, customer-focused, and able to manage multiple priorities in a fast-paced educational environment. Your primary responsibilities will include:

• Provide IT support for hardware, software, peripherals, and classroom technology
• Install, configure, and troubleshoot computer systems and applications
• Resolve service requests and document solutions using the IT ticketing system
• Support audiovisual systems, events, labs, and special IT projects
• Follow IT policies and security standards while delivering excellent customer service

• High school diploma or equivalent; Associate degree in IT or equivalent experience in a related field preferred
• Demonstrated experience with computer hardware, software installation, imaging, and deployment
• Basic understanding of desktop and user support environments
• Ability to manage multiple tasks, prioritize work, and meet deadlines
• Strong written and verbal communication skills
• Ability to work independently with minimal supervision and as part of a team

Certifications/Licenses

• CompTIA A+ 220-801 and 220-802 Course completion or CompTIA A+ Certifications
• CompTIA N+ Course enrollment/completion or N+ Certificate preferred

WSU Tech is committed to inclusive and equitable practices to create an environment and culture where students and employees thrive. We acknowledge that through valuing diverse identities, experiences, talents, and gifts, we excel by fulfilling our mission to create a talent pipeline, establish workforce equity, and improve economic prosperity for our community. WSU Tech is an Equal Opportunity Employer.