Senior Site Reliability Engineer

As a Senior Site Reliability Engineer, you will be responsible for ensuring the stability, reliability, and performance of critical applications supporting our Third-Party Administrator (TPA) and Payer Solutions Department. The Senior Site Reliability Engineer sits at the intersection of software engineering, operations, and Site Reliability Engineer (SRE) practices, with a strong emphasis on Application Performance Monitoring (APM), observability, and continuous improvement of production systems. In this role, you will design and implement scalable, resilient solutions; build and maintain observability capabilities; drive incident reduction; and partner closely with engineering, infrastructure, and support teams to improve end-to-end reliability and customer experience.

Roles and Responsibilities

• Application Performance Monitoring and Observability: Lead the design and implementation of end-to-end observability for applications, including metrics, logs, traces, and synthetic monitoring.
• Operations and Site Reliability Engineering: Own the reliability, availability, and performance of key applications and services in production environments.
• Engineering and Continuous Improvement: Collaborate with application development teams to design performant, resilient architectures and patterns.
• Collaboration and Leadership: Serve as a technical leader and subject matter expert for APM, SRE, and observability within the team and broader department.

• 5+ years of professional experience in software engineering, site reliability engineering, or a closely related discipline.
• 1+ years of strong hands-on experience with AppDynamic s in production environments (dashboards, health rules, transaction detection, alerting, baselining, war-room usage).
• 1+ years of practical experience with SRE practices: SLIs/SLOs, error budgets, incident response, post-incident reviews, and runbooks.
• 1+ years of experience with observability tooling and standards, including Open Telemetry (tracing, metrics, logging) and integration into APM/monitoring platforms.
• 1+ years of utilization of AI coding assistants such as GHCP, Windsurf, or Cursor for code analysis and reverse engineering legacy applications.

Preferred Qualifications

• Strong hands-on experience with AppDynamic s in production environments (dashboards, health rules, transaction detection, alerting, baselining, war-room usage).
• Practical experience with SRE practices: SLIs/SLOs, error budgets, incident response, post-incident reviews, and runbooks.
• Experience with observability tooling and standards, including Open Telemetry (tracing, metrics, logging) and integration into APM/monitoring platforms.
• Utilization of AI coding assistants such as GHCP, Windsurf, or Cursor for code analysis and reverse engineering legacy applications., * Bachelor’s degree from accredited university or equivalent work experience (High School Diploma/GED + 4 years relevant experience).

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.