Assoc Dir IT Business Application

Experteer Overview In this role, you partner with the Patient Services organization to shape and lead technology strategies that enhance patient engagement and service delivery. You’ll drive the design and implementation of patient platforms (CRM, HUB, marketing automation, analytics) and ensure regulatory compliance. You will work across Commercial, Marketing, Medical, Legal, and Compliance to deliver integrated solutions, oversee vendors, and monitor performance. This is a chance to influence patient experiences at scale within a renowned biotech environment. Compensation / Benefits * Act as strategic IT partner to align technology roadmaps with business priorities * Lead design, implementation, and management of patient platforms (CRM, HUB, marketing automation, analytics) * Collaborate with Commercial, Marketing, Medical, Legal, Compliance to deliver integrated patient engagement solutions * Translate business requirements into functional specs and oversee scalable, compliant tech solutions * Manage vendor relationships and coordinate onshore/offshore resources for timely execution * Monitor platform performance, patient access trends, and KPIs for continuous improvement * Ensure systems comply with data privacy, security, and regulatory standards * Stay current with emerging technologies and assess their potential to improve patient experience and efficiency Tasks * Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree preferred * 4+ years IT experience in the pharmaceutical or life sciences industry, focused on Patient Services * Experience with Pharma data sources (IQVIA LAAD, DDD, Xponent, Specialty Pharmacy, MMIT) * Strong understanding of HUB services, patient access programs, and specialty pharmacy operations * Experience with data governance, data standards, and data quality frameworks * Experience with BI/reporting solutions for patient services HUB data and Market Access * Experience with data assessment around HUB data to build data quality frameworks * Excellent communication skills translating technical concepts to non-technical stakeholders * Experience with Agile methodologies and SDLC processes * Demonstrated leadership in cross-functional project management and vendor oversight Key requirements * generous annual leave * reward plans * flexible working schedules * tailored health support * Twist career development platform * opportunities for internal growth

solutions * Manage vendor relationships and coordinate onshore/offshore resources for timely execution * Monitor platform performance, patient access trends, and KPIs for continuous improvement * Ensure systems comply with data privacy, security, and regulatory standards * Stay current with emerging technologies and assess their potential to improve patient experience and efficiency Tasks * Bachelor’s degree in Computer Science, Information Systems, or related field; Master’s degree preferred * 4+ years IT experience in the pharmaceutical or life sciences industry, focused on Patient Services * Experience with Pharma data sources (IQVIA LAAD, DDD, Xponent, Specialty Pharmacy, MMIT) * Strong understanding of HUB services, patient access programs, and specialty pharmacy operations * Experience with data governance, data standards, and data quality frameworks * Experience with BI/reporting solutions for patient services HUB data and Market Access * Experience with data assessment around HUB data to build data quality frameworks * Excellent communication skills translating technical concepts to non-technical stakeholders * Experience with Agile methodologies and SDLC processes * Demonstrated leadership in cross-functional project management and vendor oversight Key requirements * generous annual leave * reward plans * flexible working schedules * tailored health support * Twist career development platform * opportunities for internal growth