Clinical Application Support Specialist II- NM

Be an Early Applicant Remote Hiring Remotely in USA 70K-106K Annually Mid level Remote Hiring Remotely in USA 70K-106K Annually Mid level Supports hospital and clinical customers using MIM imaging software by resolving software issues, handling configuration requests, providing personalized training, diagnosing problems remotely, and improving customer satisfaction. Collaborates cross-functionally on complex issues, facilitates internal training, shares customer feedback with product and quality teams, and contributes to operational improvements. Requires nuclear medicine clinical experience, strong communication and analytical skills, empathy, organization, and schedule flexibility. The summary above was generated by AI Job Description SummaryThis position is in GE Healthcare’s MIM Software business which makes vendor-neutral imaging software to standardize your workflow and simplify increasingly complex clinical scenarios. Leading global healthcare organizations use MIM® to give patients more precise, personalized care. https://www.mimsoftware.com/ As a Clinical Application Support Specialist (CASS) you are the first point of contact for our customers and set the tone for the rest of their experience. The CASS is responsible for supporting customer needs by responding to incoming inquiries to resolve customer software issues or configuration requests and delivering personalized training. The CASS must be organized and motivated, remain calm under pressure, and demonstrate empathy in every interaction. We are currently seeking an individual who has clinical Nuclear Medicine experience and a passion for helping others to join our world-class support team and work alongside us to provide an effortless customer experience. ** Please note - although we will consider candidates in all time zones - our preference is to find someone located in MST and PST time zones., * Learn specialized industry-specific software and apply this knowledge to support MIM customers

• Provide excellent customer service and product training to hospitals, clinicians, and clinical staff to understand their needs and provide tailored support
• Facilitate training sessions for team members, along with cross-functional teams
• Use remote technologies to diagnose and resolve customer concerns and to guide customers in optimal software utilization.
• Ensure customer satisfaction for every step of the customer’s support journey
• Collaborate with other team members and departments in finding solutions that may be outside of your area of expertise
• Act as the voice of the customer by sharing product insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
• Contribute to departmental operational improvement initiatives, Operates and maintains unmanned aircraft systems in remote and austere environments. Plans missions, briefs customers, monitors weather and airspace requirements, delivers flight and payload data, analyzes mission results, and completes reports. Performs system testing, troubleshooting, maintenance, inventory control, and customer support while coordinating with subject matter experts. Requires frequent deployment, physical outdoor work, an active Secret DoW clearance, and an FAA Class 2 medical certificate. Top Skills: Faa Class 2 Medical CertificateIntegratorNetworkingNotamsRq-21ScaneagleSpinsUnmanned Aircraft Systems (Uas) Boeing

UAS Operator 3 (Remote/Deployed)

2 Hours Ago In-Office or Remote Mid level Mid level Aerospace * Information Technology * Software * Cybersecurity * Design * Defense * Manufacturing Operate and maintain unmanned aircraft systems during customer missions, including preflight planning, mission execution, full-motion video and payload data delivery, post-mission reporting, troubleshooting, maintenance, inventory control, and customer coordination. The role requires frequent deployment to remote or austere environments for four-to-six-month assignments, extensive travel, physical work outdoors, and an active Secret Department of War clearance. Top Skills: Faa Class 2 Medical CertificateIntegratorNotamsRq-21ScaneagleSpinsUas

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• A background as a nuclear medicine technologist or in a support capacity for nuclear medicine procedures preferred
• 3 + years of clinical or medical experience
• CNMT Certification preferred but not required
• Strong written and verbal communication, organizational, and time management skills
• Ability to actively listen and anticipate customer needs with an empathetic mindset
• Strong analytical and critical thinking skills to provide unique solutions to complex customer issues
• Ability to work with a flexible schedule

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement., Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate property and casualty coverages, and convert prospects into policyholders. The role includes paid training and licensing, customer consultation, sales closing, brand representation, and adherence to remote-work requirements. Representatives must work four weekdays and one weekend day on assigned shifts and maintain a dedicated workspace with reliable wired high-speed internet. Top Skills: PcWired High-Speed Internet Boeing