Principal Software Development Engineer

The Principal Software Development Engineer plans, designs, architects, and builds multiple highly complex ServiceNow solutions including (but not limited to) both inbound and outbound integrations (and bi-directional/ebonding integrations) with other systems including external ServiceNow instances and other non-ServiceNow platforms, primarily using REST. Translates business requirements into specific designs, then participates and leads in the design, architecture, and development of solutions within the ServiceNow platform., * Architect, design, and implement high-impact integrations across enterprise systems, ensuring data flows smoothly between ServiceNow and external systems, bi-directionally, in a complex cloud architecture.

• Must have direct, real-world experience building highly complex bi-directional integrations within ServiceNow.
• Experience with tools such as APIGEE and Kafka is a major plus (especially those tools specifically).
• Utilize inbound Scripted REST APIs (SRAPIs), outbound REST Messages/Methods IntegrationHub, MID Servers, Credential Aliases and other tools to build scalable integrations, handling everything from initial API setup to monitoring for performance and troubleshooting.
• Act as a true technical architect and developer, collaborating with multiple teams to define integration requirements and ensure best practices are applied.
• Provide mentorship to other developers and serve as an expert for all things ServiceNow and SN integration.
• Debug and optimize integrations for performance, stability, and maintainability.

• 8+ years of experience with ServiceNow development, ServiceNow integrations and custom API development.
• Expertise in REST, pub/sub/queueing systems, OAuth, and other web technologies.
• Proficiency in JavaScript and ServiceNow’s scoped applications.
• Experience with MID Server setup and configuration.
• In-depth understanding of ServiceNow’s data models and CMDB.
• Experience with the SN CSM application/module
• Must be able to do a bit of complex data architecture and identify potential architectural pitfalls before putting code to canvas
• Must have the ability to obtain Security Clearance

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$152,066 - $202,755 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

$159,670 - $212,893 in these states: CO HI MI MN NC NH NV OR RI

$167,273 - $223,031 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We’re able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen’s:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today., Life at Lumen is human and connected, even in a fast moving, AI-focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit