IT Support Specialist

The Enterprise Technology Administrator (IT Support) is responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration, and maintenance. As well as providing IT project implementation to maintain existing, as well as introduce new, IT services for the organization., + Fulfill end user requests to triage and resolve IT-related issues - e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc.

• Document knowledge base articles and how-to’s for end user self-service support.
• Work with hardware/software vendors for augmented support as needed.
• Provide personable, friendly assistance to end users with dedication to quality.
• Work with other IT teams e.g. Networking, Information Security, etc.
• Provide service to the enterprise within defined SLA’s.

• IT Project Support *

• Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
• Evaluate and recommend technology enhancements on an ongoing basis to support productivity.

• IT Administration *

• Perform asset management and inventory management responsibilities.
• Proactive administration and upgrades of IT management solutions.
• Perform administration of password management tools

Product knowledge and experience:

• Productivity: Microsoft Office 365
• Enterprise Collaboration: Exchange Online, Confluence.
• Operating systems: Windows, MacOS, iPhone, Android.
• System imaging and maintenance: Microsoft Intune.
• JIRA Service Desk and other project/request management solutions.
• Azure Entra ID administration

• High school diploma and 4 years’ related full-time work experience.
• Some off-hours and weekend work expected.
• Occasional, scheduled travel to support special company events. (<10%).
• Problem-solving skills.
• Ability to communicate technical information to a non-technical audience, both verbally and in writing.
• Ability to lift and carry 50 pounds.
• Ability to work within defined SLA’s for committed and consistent IT service.
• Familiarity in troubleshooting and resolving hardware/software related issues.
• Microsoft and/or Apple certifications or training preferred.
• Strong soft skills to provide structured but friendly IT support to end users.
• Documentation skills for internal process management and end-user facing communications, how-to articles, etc.
• Understanding of ITIL-based service management principles preferred.

3.93.9 out of 5 stars Denver, CO 80216 Hybrid work $30 - $35 an hour - Full-time, Contract, Pulled from the full job description

• Referral program
• Employee discount
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• Credit union membership, At Ledgent Technology, we prioritize our contractors, whom we proudly call Ambassadors. Our commitment to you is demonstrated through a comprehensive benefits program that stands out in the temporary staffing industry. We annually review and update our vendor relationships to ensure we provide the most cost-effective benefits options. Our Ambassadors are eligible for a wide range of benefits, including:
• Minimum Essential Coverage (MEC) Plan
• Basic and enhanced hospital indemnity plans
• Dental and vision coverage
• Accident and critical illness plans
• Term life insurance
• Short-term disability plan
• Direct deposit/pay card options
• Credit union membership
• Employee discount clubs
• Referral bonuses
• Training and coaching
• Specialized recognition programs