Systems Analyst I

The Systems Analyst I serves as an application specialist who uses basic knowledge, clinical, financial, or information technology experience to develop, establish, and maintain computer application solutions. Collaborates with customers, vendors, and other IT professionals to meet challenges in order to maximize efficiency and achieve quality outcomes. Uses understanding of system integration to ensure that other systems and modules will work in harmony with their supported applications. Successfully completes basic work assignments that are multi-disciplinary, multi-application oriented, and may require new and unique approaches with a varied group of people., 1. Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.

1. Provides timely and courteous end user support.
2. Acts as the first level of support for the applications assigned.
3. Assists trainers in the development of training material related to supported applications.
4. Performs in-depth analysis, troubleshooting, and root cause analysis of system issues and uses critical thinking and resources to solve application issues.
5. Analyzes and tests new functionality in releases to determine application viability and integrity.
6. Provides regular maintenance to navigators, flow sheets, and all other application components.
7. Maintains appropriate system documentation and audits.
8. Provides on-site and phone support as necessary.
9. Adheres to change control process.
10. Communicates with customers, peers, and supervisors to provide status of current projects or problems.
11. Attends and engages in department meetings.
12. May require valid driver’s license and insurance if role requires.
13. May require maintenance of inventory records pertaining to equipment location, repair and maintenance.
14. Performs other duties as assigned.

• Healthcare or Business Intelligence Experience: Demonstrated experience working with healthcare data, business intelligence, reporting, or analytics.
• Strong Business Partnership: Experience collaborating with operational leaders, clinicians, researchers, and business stakeholders to understand reporting needs and translate them into effective data solutions.
• Technical Data Expertise: Skilled in data extraction, validation, troubleshooting, report optimization, dashboard development, and metadata maintenance.
• Quality & Change Management: Experience participating in testing, quality assurance, implementation, and change management processes.
• Collaboration & User Support: Contributes effectively to team initiatives, user education, knowledge sharing, and organizational projects.
• Healthcare Operations Knowledge: Ability and willingness to learn and apply complex hospital policies, regulatory requirements, and revenue cycle workflows.
• Epic Expertise: Ability to develop deep expertise in their assigned Epic build and confidently communicate that expertise to operational partners.
• Communication Skills: Strong communicator who can explain complex technical concepts clearly and effectively to non-technical audiences.
• Epic HB Certification: Holds an Epic HB certification or is able to obtain the certification within six months of hire.

Required Education:

High school diploma or GED or equivalent

Recommended Education:

Bachelor’s degree in a related field of study.

Required Work Experience:

High School Diploma/GED, or 2 years of experience in lieu of a diploma/GED.

Arkansas Children’s (https://www.archildrens.org/about-us) is the only hospital system in the state dedicated to caring for children, which enables us to uniquely shape the landscape of pediatric care in Arkansas.

Arkansas Children’s is driven by four core values-safety, teamwork, compassion and excellence-which inform every action.

Arkansas Children’s Hospital has received Magnet Status (https://www.archildrens.org/about-us/magnet-recognition) from the American Nurses Credentialing Center (ANCC), for nursing excellence and patient outcomes. And we are nationally ranked by U.S. News & World Report (https://www.archildrens.org/about-us/awards-and-recognition) for Cancer, Cardiology & Heart Surgery, Diabetes & Endocrinology, Nephrology, Neurology & Neurosurgery, Pulmonology & Lung Surgery and Urology.

For more than a century, Arkansas Children’s has met the unique needs of children. But we’re more than just a hospital treating sick kids-our services include two hospitals, a pediatric research institute, foundation, clinics, education and outreach, all with an unyielding commitment to making children better today and healthier tomorrow.

Arkansas Children’s Little Rock campus includes a 336-bed hospital with the state’s only pediatric Level 1 Trauma Center, burn center, Level 4 neonatal intensive care and pediatric intensive care, as well as a nationally-recognized transport service. And Arkansas Children’s Northwest (https://www.archildrens.org/locations/arkansas-childrens-nw) provides inpatient and emergency care, clinic rooms and diagnostic services to children in that corner of the state.

“Arkansas Children’s is a place of hope and comfort for children and parents. When you are at children’s, you are part of an elite team united with a common goal of saving children and making their lives better.” Michael - Business Operations Manager

“Arkansas Children’s Hospital is a prestigious institution that cares for children.” Linda - Information Systems Analyst

“We are an organization of care, love, and hope while we champion children.” Angela - Parking and Fleet Coordinator

“Care, love, and hope for children!” Kathy - Administrative Assistant

“When I think of my time here at Arkansas Children’s Hospital, I can honestly say that it has given me a unique perspective on the human condition, and the various roles that we all have in patient care. As a supply assistant, I have a very important job ensuring that the doctors and nurses have what they need to provide the world class medical care to the Children of Arkansas and surrounding states. Being a Champion for Children is more than a catch phrase, it is a way of life!” Nick - Supply Assistant

Arkansas Children’s provides equal employment opportunity to all persons without regard to age, race, color, religion, national origin or citizenship status, disability, military status, sexual orientation, gender identity or expression, pregnancy or any other category protected by federal, state and local laws. Further, Arkansas Children’s will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.