Help Desk Technician

• Provide first-level technical support for desktops, laptops, mobile devices, printers, and other end-user hardware.
• Respond to support tickets, phone calls, emails, and walk-up requests in a timely manner.
• Troubleshoot and resolve hardware, software, and connectivity issues.
• Install, configure, and maintain operating systems, software applications, and peripheral devices.
• Create, manage, and disable user accounts within Active Directory and Microsoft 365 environments.
• Document support requests, resolutions, and technical procedures within the ticketing system.
• Escalate complex technical issues to senior IT staff when necessary.
• Assist with workstation deployments, upgrades, and equipment replacements.
• Support remote users and troubleshoot VPN, email, and network access issues.
• Participate in IT projects and contribute to continuous improvement initiatives within the department.

• 1+ years of Help Desk, Desktop Support, or Technical Support experience.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Working knowledge of Active Directory, Microsoft 365, and basic networking concepts.
• Experience using ticketing systems and documenting technical issues.
• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks and manage workload effectively.
• Experience supporting printers, mobile devices, and common office technology.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.

Bonus Experience of the Help Desk Technician:

• CompTIA A+, Network+, or related certifications.
• Experience supporting hybrid or cloud-based environments.
• Familiarity with Azure Active Directory and Intune.
• Experience with remote monitoring and management (RMM) tools.
• Exposure to cybersecurity best practices and endpoint protection tools.
• Associate’s or Bachelor’s degree in Information Technology or related field (preferred but not required).

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Paid holidays