Help Desk Technician (Tier 1)

Serve as a Level 1 Help Desk Technician to provide

• Response to technical issues
• Technical support to Data Engineers

Gather necessary information and respond to customer inquiries

• Over email and through ticket-based software support desk systems

Recreate and diagnose issues reported by the client

Triage, track, and correctly route support and user requests across the team

Collaborate with engineering and product teams to resolve problems and find solutions

Coordinate/manage customer contact for product and user issues across a global user base

3+ years of experience providing Customer Support

• Preferably on complex software platforms

Consistent execution with proactive communication

Experience working with analytical software platforms

Proficiency in scripting (highly preferred):

• Python, PowerShell, and/or Bash

Experience using large-scale data to solve valuable business problems

Experience with Microsoft Office Suite

High understanding of the business process

Experience with Foundry is a plus

Active TS/SCI Security Clearance, * Help Desk Support: 3 years (Preferred)

• python scripting : 1 year (Preferred)
• Bash and/or PowerShell: 1 year (Preferred)
• analytical software platforms: 2 years (Preferred)

Security clearance:

• Top Secret (Required)

4.24.2 out of 5 stars Washington, DC 20007 $70,000 - $100,000 a year - Full-time, Pulled from the full job description

• Professional development assistance
• Tuition reimbursement
• Parental leave
• 401(k)
• Health insurance
• Retirement plan
• 401(k) matching, * 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance