Software Support Specialist

Experteer Overview In this role you provide basic-to-moderate software support to Tyler clients, analyzing issues and guiding resolution through troubleshooting and data analysis. You’ll work with multiple development tools, document solutions, and collaborate with Implementation Specialists and Project Managers to prioritize responses. You will expand product knowledge and contribute to a team-focused support culture while maintaining professional client communication. The opportunity offers exposure to complex, cross-application problems and opportunities to influence support processes and knowledge resources. Compensation / Benefits * Provide inbound software support via phone, web, or email to resolve technical client inquiries * Analyze data reports, forms, and web technologies * Use SQL to resolve basic to moderate issues * Communicate clearly with all parties to manage client expectations * Utilize the client management system to track issue details * Assist Implementation Specialists and Project Managers in prioritizing issues * Assist with writing modification estimates and documenting support processes * Submit client issues to development as needed * Perform QA testing for software upgrades and analyze results * Provide client end-user training (e.g., webinars) * Create or enhance documentation and contribute to knowledge libraries * Participate in Early Adopter activities and User Group meetings * Troubleshoot deployments, reproduce issues, and build proof-of-concept applications * Write and interpret configuration scripts for customer environments * Apply advanced troubleshooting to tailor solutions to use cases * Expand technical skills and Tyler product knowledge * Adhere to company policies and participate in on-call shifts as required * Determine issue urgency and priorities for groups of clients * Solve problems in an evolving environment and work well independently or in a team * Provide limited hardware and OS support and maintain incident tracking records Tasks * Previous software support experience or equivalent systems knowledge * Excellent interpersonal and communication skills * Strong troubleshooting and problem-solving abilities * Strong organizational and analytical skills * Solid written and verbal communication * Basic understanding of database structures; experience with relational databases or SQL preferred * Knowledge of Microsoft Office * Understanding of software development tools a plus * Willingness to travel preferred * Local to Latham, NY * Able to work shifts that cover 6:00 am-8:00 pm EST Key requirements *

Experteer Overview In this role you provide basic-to-moderate software support to Tyler clients, analyzing issues and guiding resolution through troubleshooting and data analysis. You’ll work with multiple development tools, document solutions, and collaborate with Implementation Specialists and Project Managers to prioritize responses. You will expand product knowledge and contribute to a team-focused support culture while maintaining professional client communication. The opportunity offers exposure to complex, cross-application problems and opportunities to influence support processes and knowledge resources. Compensation / Benefits * Provide inbound software support via phone, web, or email to resolve technical client inquiries * Analyze data reports, forms, and web technologies * Use SQL to resolve basic to moderate issues * Communicate clearly with all parties to manage client expectations * Utilize the client management system to track issue details * Assist Implementation aaa document and Project Managers in prioritizing issues * Assist with writing modification estimates and documenting support processes * Submit client issues to development as needed * Perform QA testing for software upgrades and analyze results * Provide client end-user training (e.g., webinars) * Create or enhance documentation and contribute to knowledge libraries * Participate in Early Adopter activities and User Group meetings * Troubleshoot deployments, reproduce issues, and build proof-of-concept applications * Write and interpret configuration scripts for customer environments * Apply advanced troubleshooting to tailor solutions to use cases * Expand technical skills and Tyler product knowledge * Adhere to company policies and participate in on-call shifts as required * Determine issue urgency and priorities for groups of clients * Solve problems in an evolving environment and work well independently or in a team * Provide limited hardware and OS support and maintain incident aaa aaaE_ records Tasks * Previous software support experience or equivalent systems knowledge * Excellent interpersonal and communication skills * Strong troubleshooting and problem-solving abilities * Strong organizational and analytical skills * Solid written and verbal communication * Basic understanding of database structures; experience with relational databases or SQL preferred * Knowledge of Microsoft Office * Understanding of software development tools a plus * Willingness to travel preferred * Local to Latham, NY * Able to work shifts that cover 6:00 am-8:00 pm EST Key requirements *