Operations Support Manager

We are seeking an experienced Operations Support Manager for The Music Center at Strathmore to support catering and retail operations.

Strathmore is a nonprofit arts center in North Bethesda, MD, presenting hundreds of performances, programs, and learning opportunities each year. Showcasing world-class and local artists, it connects and inspires communities across the region.

About the job

In this role, you’ll be the go-to expert for driving operational consistency and enhancing service delivery across a defined area or division. You’ll help develop tools, implement standards, and provide hands-on support that empowers frontline teams and elevates the customer experience.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager’s ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $74290 per year - $96140 per year

What’s in it for you

• Make a direct impact by helping teams adopt efficient, high-quality service practices.
• Shape and implement operational tools and communication that streamline processes and drive clarity.
• Collaborate with cross-functional leaders to bring strategic initiatives to life.
• Be a trusted advisor on service standards, redesign efforts, and procedural enhancements.
• Gain visibility and influence across diverse business units and locations.
• Play a key role in improving consistency and performance across operations.
• Join a culture that values innovation, collaboration, and continuous improvement.

What you’ll bring

• Operational expertise with a deep understanding of divisional or regional service models and standards.
• Proven skills to streamline communication and processes across multiple teams and functions.
• Experience supporting service redesign or process improvement initiatives in a complex operational environment.
• Collaborative mindset with a track record of building partnerships and influencing outcomes at multiple organizational levels.
• A solutions-driven approach with a passion for continuous improvement and frontline empowerment.

• Education Requirement: Bachelor’s degree or equivalent experience
• Management Experience: 3 years
• Related Experience: 3 years

Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.