IT Support Specialist

We are seeking a technically strong IT Support Specialist to provide systems administration, infrastructure support, and enterprise application troubleshooting across multiple hotel properties. This role requires hands-on experience with Microsoft 365, Active Directory, endpoint deployment, networking, and hospitality systems.

Experience supporting Marriott and/or Hilton brand IT environments is strongly preferred.

Systems & User Administration

• Administer Microsoft 365 (Exchange Online, licensing, mailbox permissions)
• Manage Active Directory user provisioning and deprovisioning
• Configure SharePoint and OneDrive permissions
• Maintain file server access controls and shared drive permissions
• Enforce immediate access termination protocols

Endpoint Management

• Image and deploy Windows desktops and laptops
• Configure user profiles, domain joins, and security policies
• Deploy and configure Microsoft 365 applications
• Install and configure property-specific software platforms
• Configure network printers and drivers

Enterprise Application Support

Provide Tier 1-2 technical support for:

• Microsoft 365 (Outlook, Teams, OneDrive)
• Lightspeed PMS
• Saflok access control
• Galaxy, Savie, SBA
• CITY and EMC systems
• SecureCRT
• Adobe Acrobat

Responsibilities include authentication troubleshooting, sync failures, configuration errors, and performance diagnostics.

Hardware & Infrastructure

• Diagnose and replace internal hardware components (RAM, SSD/HDD, Wi-Fi adapters, motherboards)
• Troubleshoot printers and peripheral devices
• Support UniFi network environments
• Reboot and troubleshoot access points during outages
• Assist with infrastructure installations and network deployments

Email Security & Threat Management

• Administer Barracuda Email Security Gateway
• Manage quarantine releases and phishing mitigation
• Configure encryption and secure email delivery

IT Operations & Projects

• Maintain hardware asset lifecycle tracking
• Document support activities and maintain ticket accuracy
• Support hotel openings, acquisitions, and system transitions
• Coordinate vendor escalations (ISP, telephony, IPTV providers)

In accordance with Illinois law, the anticipated pay range for this position is

• Microsoft 365 Administration (Exchange Online, licensing, security controls)
• Active Directory (user, group, and permission management)
• Windows OS imaging and deployment
• File server and NTFS permission management
• Network printer configuration
• Remote support platforms
• Strong troubleshooting and root-cause analysis skills
• 2 years experience in a hotel environment

Preferred

• Experience supporting Marriott and/or Hilton IT standards
• Hospitality PMS experience (Lightspeed preferred)
• UniFi network management
• Barracuda email security administration
• Multi-property IT support experience

Work Environment

• Hybrid remote and on-site support
• Travel required to hotel properties
• Multi-location enterprise hospitality environment

We are seeking a detail-oriented IT professional with strong systems knowledge, documentation discipline, and the ability to operate independently in a fast-paced, multi-property environment.

Pulled from the full job description

• Health insurance
• 401(k) matching
• Paid time off
• Employee discount
• Vision insurance
• Dental insurance
• Employee assistance program, $65,000 per year

The final offer will be based on factors including, but not limited to, relevant experience, skills, education, internal equity, and market conditions.

Eligible team members may have access to a comprehensive benefits package, which may include:

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match (up to 4%)
• Life and disability insurance
• Employee assistance programs
• Employee discounts (hotel and travel discounts)

Eligibility for benefits may vary based on position, employment status, and tenure.

Additional Compensation

This role may not be eligible for additional compensation, including:

• Bonus or incentive programs
• Commissions (if applicable)

Details will be provided during the interview process.

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.