Health Service IT Assistant

This is a one-year term position that supports the Health Service IT with the clinical and administrative systems used by health service staff. The Health Service IT Assistant supports the Health Service Systems Administrator by acting as a departmental customer service agent supporting staff needs through several large projects over the next year including inventory management, device setup, report creation, and troubleshooting issues., Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function Special Instructions to Applicants This position is a 12-month term position. Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Quick Link https://searchjobs.dartmouth.edu/postings/86284, SHS IT project management to include the correction of medical record data issues found when preparing the incoming student data to send to Dartmouth Health and the updating of the user & provider table in PNC to meet newly added license requirements. Assists with setting up billable services in the PNC Billing module and assists in the creation and establishment of a waiver process for DSGHP through PNC Billing. Percentage Of Time 50%, Troubleshoots and addresses issues reported by staff and campus services that affect DSHS systems. (Closely screens Health Services IT and individual campus email accounts as well as campus IT ticketing system for Health Services issues.) Percentage Of Time 20%, Manages Health Services computer inventory through the Campus CAP program. This includes ordering and configuring desktops/laptops and monitors. Percentage Of Time 20%, Manages user account process including the updating and creation of PNC user accounts, EDH access and Castries configuration. Percentage Of Time 10% -

– Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all. – Performs other duties as assigned.

Required Qualifications - Education and Yrs Exp Associates or equivalent combination of education and experience Required Qualifications - Skills, Knowledge and Abilities Skills & Knowledge

• Project management skills.
• Ability to manage multiple projects simultaneously.
• Planning and organizational skills.
• Verbal and written communication skills.
• Commitment to diversity and to serving the needs of a diverse population.

Experience

• At least one year of experience with complex administrative information systems.

Education

• Associate’s degree in computer science or related field

Preferred Qualifications Skills & Knowledge

• Experience acting as support for an electronic medical records system., * At least two years of experience with complex administrative information systems, preferably in a college or university healthcare setting., * Bachelor’s degree in computer science or related field.