MineStar Onboard Specialist

As a MineStar Onboard Specialist, you’ll be the on-site, hands-on expert supporting Cat MineStar Command for hauling - focused on technical support, system optimization, and collaboration.

You’ll work closely with dealer personnel, customer teams, and Caterpillar engineering/product support to ensure autonomous haulage hardware and systems perform at their best. While you’ll be present in the field and actively engaged at the mine site, your primary responsibility is to guide, troubleshoot, and partner with others rather than perform the physical maintenance yourself.

Command for hauling is designed to boost safety, productivity, and availability-especially in challenging or remote mining environments.

In this role, you’ll be stationed at a mine site in Northern Nevada, acting as a key link between the customer, dealer teams, and Caterpillar to drive successful system performance and adoption.

What Makes This Role Unique?

• 7x7 Day Shift Roster: Work hard for 7 days, then enjoy 7 days off. Travel, relax, recharge-your time is truly yours.
• On-Site Impact: Be the go-to expert on-site, ensuring systems run smoothly and efficiently.
• Innovation in Action: Collaborate with Caterpillar’s engineering teams to identify and implement product improvements.
• Hands-On Problem Solving: Troubleshoot, analyze, and optimize cutting-edge autonomous systems.
• Unique global exposure: MineStar Command spans three continents, offering international site visits and cross-border collaboration that enhance training and operational experience

What you’ll do

• Own onboard hardware health & availability for MineStar/Command for hauling-equipped fleet-supporting the customer’s trucks in the field.
• Manage machine and system integration, ensuring onboard components, networks, and machine control systems work together as intended.
• Troubleshoot field issues, document findings, and track problems through resolution in collaboration with cross-functional teams (engineering, product support, commercial).
• Analyze autonomy and base machine fault data-including validating data accuracy/integrity-to support root-cause problem solving and performance improvement
• Report hardware/software status and critical failures clearly and consistently, escalating when required and following proper procedures for critical system events.
• Coach and mentor customer personnel and internal teammates on interaction with the Command for hauling equipment and best practices.
• Present technical findings to customer maintenance and operations stakeholders in a clear, practical way.

Technical Excellence: Experience in mining technology. Strong, practical experience with large mining equipment-mechanical and/or electrical troubleshooting on haul trucks or similar heavy mobile equipment. Ability to work with radios, networks, and off-board communications in an industrial/mine environment.

Field Support: Strong troubleshooting and field support experience. Ability to integrate and maintain complex electronic systems on machines using schematics/models; strong diagnostic mindset.

Communication Skills: Strong communication skills and the ability to work independently while collaborating with a broader, multi-disciplinary team.

Top Candidates will also have:

Prior experience with Cat MineStar (onboard, implementation, product support, engineering, or application).

Degree or technical training in Electrical, Mechanical, Mechatronic, or Mining Engineering., Analysis Skills, Best Practices, Career Development, Caterpillar Equipment, Coaching, Communication Skills, Control Systems, Cross-Functional, Customer Support/Service, Data Quality, Electricity, Heavy Equipment/Vehicles, Identify Issues, Mentoring, Mine Maintenance, Mining Engineering, Mining Equipment and Machinery, Mobile Plant/Equipment, On Site Support, Onboarding, Performance Management, Problem Solving Skills, Product Engineering, Product Support, Schematics, System Integration (SI), Systems Administration/Management, Systems Maintenance, Technical Presentation, Technical Support, Vehicle Fleets

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you’re joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it., Most MineStar Onboard Specialists work a 7/7 day shift rotation. The selected candidate will drive to the site (approximately two hours from Reno, NV) and stay in customer-provided accommodations during their scheduled shift. At the end of each rotation, they will return home for their scheduled days off-ideally residing near Reno, NV, or Winnemucca, NV., Caterpillar is a driving force in logistics, automation, financial services, power generators and many other industries. No matter what we do, our commitment to excellence in every aspect of our business has made the name Caterpillar a symbol of strength, respect and integrity all over the world. Caterpillar is a global company with opportunities to travel and work at locations across the US and abroad. We have manufacturing facilities in 21 countries, marketing headquarters in 11 countries and distribution centers in 19.

Company Size: 10,000 employees or more