System Administrator-Mobile Device Management (MDM)

Assist with implementing and administering store hardware and software solutions, including POS systems, peripherals, and mobile devices.

Provide support for issues encountered with store technology.

Maintain a high level of customer satisfaction by addressing issues in a timely and efficient manner, often interfacing directly with store associates.

Utilize reporting tools, scripting languages, and automation techniques to streamline workflows, enhance system performance, and reduce manual effort.

Communicate effectively with internal and external business partners to understand and troubleshoot technology issues related to MDM migration and Android device configuration.

Provide technical assistance for store technology projects. Collaborate with project teams to define requirements, assess feasibility, and contribute to the successful implementation of technology initiatives.

10+ years of experience in an IT-related field, preferably in a retail technology environment.

Experience providing technical support to remote users.

Ability to think critically and react effectively in a high-energy, fast-paced environment.

Strong verbal, written, and interpersonal communication skills to effectively collaborate with internal and external stakeholders.

Excellent personal time management skills to prioritize tasks and meet deadlines.

Demonstrated technical proficiency, analytical skills, and a strong customer service orientation.

Experience with mobile device management, specifically with Android devices.