Consulting EHR Support Analyst

The Consulting EHR Support Analyst serves as the primary clinical IT&S resource for the development, implementation, and support advanced clinical applications or complex MEDITECH tools across the division. Primary responsibilities include: 1) implementation and support of division wide standardization, utilization, integration, and optimization activities related to advanced clinical applications and tools in their specialty area(s), 2) development, execution, and support of division-wide tools and resources focused on clinical initiatives, 3) facilitation and project leadership of division-wide implementations of division or enterprise applications, and 4) resolution of complex issues and requests escalated from the division Service Desk or other division or facility service resources. The Consulting EHR Support Analyst coordinates division-wide parameter management, develops education/training materials for new applications, manages validation of system upgrades’ impact on advanced applications, and implements software releases and best practices related to their specialty area(s). This individual participates in the company-wide community in their specialty area(s), supports community growth within the division by establishing and growing strong relationships with all EHR Support roles and core team members, and works with the Division EHR Support Specialist Team to ensure advanced clinical applications are well supported throughout the division

Works with the Division EHR Support Specialist Team to identify and promote division goals.

Coordinates the implementation of division-wide standardization, utilization, integration, and optimization activities in the specialty area(s).

Develops, executes, and supports division-wide tools and resources focused on clinical initiatives.

Provides user support and system maintenance for advanced clinical applications for all division hospitals.

Conducts problem analyses and timely and accurate resolution for complex issues and requests escalated from the division Service Desk or other division or facility service resources regarding advanced clinical applications within their specialty area(s).

Works with enterprise subject matter experts and services resources and the enterprise Service Desk in managing resolution of clinical application incidents and requests.

Participates in root cause analysis as trends in issues in specialty area(s) are identified.

Works with EHR Support Analyst roles and Division EHR Specialist Team to provide support for module updates and advanced clinical applications within their specialty area(s).

Coordinates division-wide testing for advanced clinical applications within their specialty area(s); assists in interpretation of test plans and in troubleshooting.

Works with Education Specialist to design and develop base education/training materials in clinical application specialty area(s) to support staff training and continued education.

Provides training to division EHR Support specialists and facility EHR Support Analysts, Senior EHR Support Analysts and super users (train the trainer) on advanced clinical applications.

Works with the Division EHR Support Team to define clinical application reporting standards and works with facilities to implement the standards.

Performs clinical applications report writing as needed and coordinates priorities for reporting requests with the Division Reporting Analyst and the Division EHR Support Specialist Team.

Actively supports and promotes systems standardization, utilization, and best practices.

Aggregates data from division-level reports and investigates discrepancies in delivered reports.

Participates with peers in enterprise communities to identify and evaluate best practices, packaging, and promoting cross-division best practice efforts.

Identifies, evaluates, designs, and packages division best practices, policies and procedures for clinical application implementation and use.

Works with facilities to manage/facilitate implementation of standards, best practices, policies, procedures, and utilization plans within a specialty area.

Promotes system security and patient confidentiality and helps ensure compliance.

Do you have experience in Leadership?, Mature understanding of clinical operations and clinical application support processes and workflow

Understands pertinent accreditation guidelines, such as JCAHO, MQSA, HIPAA, and ACR

Demonstrated ability to establish and build strong relationships across a broad range of personality types

Demonstrated ability to communicate effectively with clinical and information technology personnel verbally and in writing

Demonstrated customer orientation

Excellent leadership and teaching abilities

Demonstrated advanced computer skills

Understanding of reporting tools functionality and capabilities

Must be able to drive to assigned sites to complete work

Preferred:

Proficiency in various programming and clinical application reporting tools

Customer service orientation and/or training, Bachelor’s degree required

EXPERIENCE:

Seven+ years’ experience in clinical application support and/or Master’s Degree

CERTIFICATE/LICENSE: Licensing or credentials within specific clinical specialty preferred, if available. Possession/Maintenance of specialty clinical licensure is strongly desired. Valid state driver’s license and proof of auto insurance, if applicable.

PHYSICAL DEMANDS/WORKING CONDITIONS: Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations. Travel between facilities in a geographic zone may be required.

Pulled from the full job description

• Loan assistance
• Tuition reimbursement
• Employee stock purchase plan
• Health insurance
• 401(k) matching
• Paid time off
• Vision insurance, HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits