Data

The Data Coordinator ensures programs maintain data integrity, quality assurance and contract compliance. The Data Coordinator will work closely with the program leadership staff to provide oversight, review, and compile reports to ensure the accuracy and integrity of participant files, electronic records and program data/outcomes. They will review/audit client electronic & physical files and provide guidance to ensure that all records align with our contract’s requirements. The Data Coordinator will provide guidance and training to program staff on quality control, electronic/physical client file accuracy, and HMIS to ensure that all participant records are accurate and that programs/services are compliant with our contracts. The Data Coordinator is expected to have a high level of expertise in HMIS and is required to maintain the highest level of accuracy. This position does not directly supervise other staff., Data Analysis and Reporting:

1. Interpret data and analyze results.

2. Develop strategies to optimize efficiency and data quality.

3. Perform and analyze performance based data as requested by supervisor

4. Develop/document data management policies and procedures

5. Track outcomes and monitor progress against established goals

6. Analyze program data to determine strengths and gaps

7. Generate and analyze reports, oversee user management, and adherence to Homeless Management Information Systems policies and procedures

8. Design, develop and implement regular reports as requested.

9. Assist in identifying and resolving data errors

10. Develop and submit deliverables/reports

11. Data entry

Training and Support:

1. Develop and implement training programs aimed at developing staff capacity

2. Provide regular technical assistance/trainings to staff to ensure compliance with data requirements

3. Assist in the annual updates to performance report technical requirements

4. Ensure HMIS data is supported by documentation in participant file

5. Provide support to leadership team as needed

Provide support for program audits including, but not limited to, data entry

Electronic Record & Client File Monitoring

• Conduct ongoing client file review and reconciliation in HMIS
• Develop and update monitoring checklists that align with contract requirements
• Ensure that information in physical files is accurate and reflects electronic records in HMIS for all program files
• Maintain internal database tracker of audited files
• Identify incomplete or missing documents required for each client file
• Summarize review findings and patterns for each program
• Submit list of file corrections to leadership staff

Additional Responsibilities

• Attend agency and community meetings as directed by supervisor
• Additional tasks, project and responsibilities as assigned by supervisor, The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive and exchange ideas, information by means of the spoken and written word; Drive vehicle in and around Los Angeles County; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employee may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing.

Work Environment:

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

• EEO: WVHY provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, WVHY complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.
• WVHY will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if WVHY is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing’s Fair Chance Act webpage.

• One year of experience in program evaluation, reporting, or data management preferred
• One year of experience with data entry and reporting with the Homeless Management Information System (HMIS) preferred
• Previous experience with social services and/or homeless program required
• Lived experience with homelessness preferred
• Maintain and execute confidential information according to California’s Confidentiality of Medical Information Act (CMIA), Health Insurance Portability & Accountability Act (HIPAA) and Americans with Disabilities Act (ADA) standards.
• Should possess strong analysis abilities, creative thinking and ability to problem solve on an organization-wide basis
• Demonstrated knowledge of issues facing program participants (e.g., health, substance abuse, mental health, etc.)
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint)
• Must be able to perform electronic data entry
• Must have strong written and verbal communication skills, including customer service focus in working with all internal organizational levels and external contacts
• Must be highly collaborative within a team environment
• Highly motivated self-starter with the ability to coordinate multiple projects/tasks simultaneously within tight department metrics and deadlines. Possess ability to manage conflicting priorities and projects
• Exceptional organizational skills detail-oriented to review information and ensure accuracy
• Ability to work with diverse populations, * Prolonged periods of sitting at a desk and working on a computer
• Ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead
• Occasionally lift and/or move, push and pull up to 25 pounds
• This position requires travel to multiple locations. Travel percentage: 25%