IT Associate - OCU - Non-Technical - 3rd Shift

• Develops, updates, and administers departmental databases, wikis, web sites, systems, security status, and technical libraries; assists with the migration from one technology platform to another technology platform; participates in application certification processes.
• Monitors and audits function-related activities.
• Supports functional department training and communication processes; sets-up and maintains workstations used specifically for the technologies administered.
• Provides contact support and administrator expertise for departmental databases, technologies, web sites, and technical libraries; trouble shoots functionality and interfaces; participates in the development of technologies, web sites, wikis, or databases; develops web and wiki pages.
• May provide installation, set-up, and technical support for new and existing systems; may provide global support for data maintenance; manages global data and supports systems globally.
• Coordinates related financial activities such as tracking charges and charge backs; interfaces with financial systems; analyzes, compares, and reports related financial data. Initiates, develops, leads, and participates in improvement processes; actively participates in self- and team audits and resulting process improvements.
• Develops and conducts training programs.
• Counsels, mentors, and coaches less experienced team members.
• Understands the structure of the organization and maintains a strong network across departments; draws on network to answer questions, solve problems, and successfully execute responsibilities. Demonstrates confidentiality in execution of all responsibilities.
• Performs other duties as required, to get the job done.
• Travel as required by the work.

To be successful in this role you will need the following:

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Ensures accountability - Holding self and others accountable to meet commitments.
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
• Incident Management - Maintains reported issues or requests assigned via the Incident Management system to log actions taken and track trends.
• Troubleshooting - Diagnoses and resolves the customer-identified issue by utilizing appropriate department standards to satisfy customer expectations.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer; determines the assignable cause; implements robust, data-based solutions; identifies the systemic root causes and ensures actions to prevent problem reoccurrence are implemented.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

High school diploma, GED or equivalent required., Four year experience/education requirement accomplished through one of the following: Bachelors degree, associates degree and at least two years of relevant experience, or at least four years of relevant experience required.

From an IT Perspective Support the CMEP Blockline and Assembly line Manufacturing Execution Systems.

• Strong troubleshooting skills
• Strong understanding of relational database concepts and PL-SQL
• Strong understanding of the following Manufacturing Execution Systems (AMS, PIMS, and CMES)
• Ability to execute our Change request Management Process for changes in Assembly or Blockline
• Ability to work in fast paced manufacturing environment where issues must be resolved rapidly
• Ability to learn how to support all our manufacturing printers and laminators (cleaning, replacing print heads, etc)
• Identifying missing data and performing selected recovery procedures
• Reprinting missed labels and reports
• Reporting on production issues and root cause analysis
• Developing and documenting troubleshooting and recovery procedures
• Identifying repeat problems and recommending longer term solutions