IT Analyst, Manufacturing

We are seeking a skilled IT Analyst to provide onsite technical support in a fast-paced manufacturing environment. This role is ideal for an IT professional with 5+ years of experience and a strong background supporting manufacturing plants, assembly operations, or production environments. The position will serve as the primary onsite IT support resource for the facility, supporting both office staff and shop-floor employees. Key Responsibilities

• Provide hands-on technical support for office staff and manufacturing/shop-floor employees.
• Diagnose, troubleshoot, and resolve hardware, software, and end-user technology issues.
• Install, configure, maintain, and upgrade computers, phones, mobile devices, peripherals, software, and related IT equipment.
• Issue and configure computers, phones, and other technology equipment for employees.
• Manage and document incidents, service requests, troubleshooting steps, and resolutions within the service desk system.
• Prioritize support requests based on their impact to production and business operations.
• Support moves, adds, and changes (MAC requests) and maintain accurate IT asset inventories.
• Work closely with manufacturing and operations teams to minimize disruptions to production.
• Collaborate with internal IT teams and third-party vendors to resolve escalated issues.
• Create and maintain site-specific technical documentation, procedures, and knowledge base resources.
• Provide training and guidance to end users to prevent recurring technology issues.
• Maintain accurate hardware and software asset information within asset management systems.
• Actively seek feedback from customers to improve IT support processes and relationships.
• Respond to incoming calls, emails, pages, and escalated IT issues during and after core business hours.
• Participate in overtime and weekend support as needed to meet production requirements.

• Minimum of 5 years of relevant work experience in the Information Technology industry.
• Previous IT support experience within a manufacturing plant, assembly operation, production facility, or industrial environment strongly preferred.
• High School Diploma and/or GED required; Associate degree in Computer Science, Information Technology, or related field preferred.
• Previous experience in IT support, desktop support, help desk, or technical support roles.
• Strong hardware and software troubleshooting and problem-solving skills.
• Experience installing, configuring, maintaining, and upgrading end-user equipment.
• Ability to understand and prioritize IT issues based on their impact to production.
• Strong customer service and communication skills with the ability to work effectively with both office and manufacturing employees.
• Ability to work independently and effectively leverage internal IT resources when escalation is required.
• Experience with service desk/ticketing systems and IT asset management preferred.
• Must be flexible and willing to work overtime and weekends when necessary to support production needs.
• Comfortable working in a hands-on, onsite manufacturing environment., Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact us. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

Employee Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks
• Health Savings Account (HSA)
• AD&D Insurance

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.