IT Help Desk Technician

We are seeking a dedicated individual to join our team in a technical support capacity. This position plays a crucial role in ensuring that our IT systems run smoothly and effectively, providing support to end-users and maintaining our technological infrastructure., * Provide first-line support to users experiencing technical issues.

• Diagnose and resolve hardware and software problems.
• Install and configure computer systems, applications, and networks.
• Maintain accurate records of support requests and resolutions.
• Assist in the implementation of IT projects and upgrades.

• Proven experience in a technical support role.
• Strong knowledge of computer hardware, software, and networking.
• Excellent problem-solving and communication skills.
• Ability to work under pressure and manage multiple tasks.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus., * Experience with ticketing systems and remote support tools.
• Familiarity with cloud services and mobile device management.
• Knowledge of cybersecurity best practices.