Infrastructure Design & Support - Sr. Systems Engineer

Senior IT Systems Engineers are responsible for monitoring, installation, configuration, administration, troubleshooting and maintenance of technology solutions. Senior IT Systems Engineer’s provide technical support and troubleshoot problems and perform scripting/programming to ensure stable and efficient operation of technology solutions. Senior IT Systems Engineers drive and implement automation enhancements and process improvement efforts, are assigned to multiple complex systems/applications. They lead initiatives, oversee work results, provide training and serve as a technical resource for other Systems Engineers., * Performs installation, monitoring, testing, configuration, migration, maintenance and troubleshooting of assigned technology

• Manages system/application environment and ongoing operations
• Ensures that the technologies are updated with current, stable, and compliant architecture and applications that meet enterprise standards
• Working experience with cloud migration/transformation from a load balancing perspective, including native cloud LB and 3rd party/hybrid.
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance and utilization of assigned technologies
• Troubleshoots software and/or hardware issues/failures
• Resolves alerts and performs remediation activities
• Manages problem or escalated tickets and tasks and out of cycle requests from systems/software owners
• Collects and presents data for reporting and planning
• Assists with developing tactical strategies, processes and procedures related to systems/application administration
• Determines migration and upgrade impacts and diagnose/resolve complex technology/application errors
• Collaborates with IT and business area partners on work groups and initiatives
• Determines best course of action for meeting business needs
• May provide input into infrastructure architecture designs
• Writes programming/scripting
• May participate in Disaster Recovery planning and exercises
• Ensures execution and alignment to architectural standards and blueprints.
• May contribute input to infrastructure architecture
• Performs on-call activities as needed for the environment and technologies

• Five or more years demonstrated proficiency and experience in design, implementation, monitoring and troubleshooting infrastructure software products.
• Must have 7 or more years of experience administering Citrix NetScaler ADC functions this includes, but not limited, to layer 4/layer 7 routing PCAP analysis and hardware refresh and migrations.
• Must have 3 or more years of experience in cloud migrations/transformations.
• Must have 3 or more years of experience managing SSL certificates.
• Must have 3 or more years of experience administering Fortinet FortiProxy Server or similar, this includes firmware upgrades and patching.
• Strong experience working in both Windows and Linux environments.
• Strong experience working vulnerability management and audit support
• Strong scripting/programming experience with one or more languages (ex. PowerShell, java, python) regarding audits and automated task scheduling.
• Ability to support systems using 24x7 on call rotation.
• Competent working in one or more environments highly integrated with an operating system.
• Experience implementing and administering/managing technical solutions in major, large-scale system implementations
• High critical thinking skills to evaluate alternatives and present solutions that are consistent with business objectives and strategy.
• Ability to manage tasks independently and take ownership of responsibilities
• Ability to learn from mistakes and apply constructive feedback to improve performance
• Ability to adapt to a rapidly changing environment
• Proven leadership abilities including effective knowledge sharing, conflict resolution, facilitation of open discussions, fairness and displaying appropriate levels of assertiveness.
• Ability to communicate highly complex technical information clearly and articulately for all levels and audiences. Preferred: Development experience is a plus.