Technical Support Analyst - Lending Technology

Be an Early Applicant Remote Hiring Remotely in USA Junior Remote Hiring Remotely in USA Junior Investigate and resolve escalated technical issues across lending applications, databases, servers, APIs, and integrations. Review logs, reproduce issues, execute queries, document findings, and collaborate with developers on resolutions. Support testing, releases, deployments, disaster recovery, and technical documentation. Communicate solutions to customers and internal teams, serve as a technical escalation resource, and mentor support staff. The summary above was generated by AI, Computer Services, Inc. (CSI) is seeking a Technical Support Analyst to join the growing Hawthorn River team. This newly created position serves as a critical bridge between Customer Support and Software Development, helping financial institutions and internal teams diagnose, troubleshoot, and resolve technical issues within Hawthorn River’s lending platform.

This is an ideal opportunity for someone who enjoys solving complex technical problems, investigating application behavior, reviewing logs, and translating technical findings into clear explanations for customers and stakeholders. While this role works closely with developers, it is not a software development position and does not require writing or modifying production code.

What You’ll Do

• Monitor and manage escalated support requests within the ticketing systems.
• Investigate complex customer-reported issues within Hawthorn River applications.
• Review application logs, system logs, and error logs to identify root causes and recommend solutions.
• Troubleshoot application, database, server, and integration-related issues.
• Research, test, and document issues requiring Software Development team involvement.
• Replicate reported issues in test environments and document detailed reproduction steps.
• Analyze API-related errors and system integrations between Hawthorn River and customer core banking platforms.
• Serve as a technical escalation resource for Customer Support team members.
• Work closely with developers to provide detailed issue documentation, testing results, and troubleshooting findings.
• Execute data queries and perform analysis to support troubleshooting efforts.
• Communicate technical findings to support teams, developers, and financial institution customers.
• Explain technical issues and resolutions in a way that non-technical users can easily understand.
• Participate in system testing, release validation, and troubleshooting activities.
• Support deployment, release, and infrastructure-related activities as needed.
• Assist with disaster recovery testing and related operational initiatives.
• Create and maintain technical documentation, troubleshooting guides, and knowledge base articles.
• Mentor and support Technical Support Specialists and other team members as appropriate., Operates and maintains unmanned aircraft systems in remote and austere environments. Plans missions, briefs customers, monitors weather and airspace requirements, delivers flight and payload data, analyzes mission results, and completes reports. Performs system testing, troubleshooting, maintenance, inventory control, and customer support while coordinating with subject matter experts. Requires frequent deployment, physical outdoor work, an active Secret DoW clearance, and an FAA Class 2 medical certificate. Top Skills: Faa Class 2 Medical CertificateIntegratorNetworkingNotamsRq-21ScaneagleSpinsUnmanned Aircraft Systems (Uas) Boeing

UAS Operator 3 (Remote/Deployed)

2 Hours Ago In-Office or Remote Mid level Mid level Aerospace * Information Technology * Software * Cybersecurity * Design * Defense * Manufacturing Operate and maintain unmanned aircraft systems during customer missions, including preflight planning, mission execution, full-motion video and payload data delivery, post-mission reporting, troubleshooting, maintenance, inventory control, and customer coordination. The role requires frequent deployment to remote or austere environments for four-to-six-month assignments, extensive travel, physical work outdoors, and an active Secret Department of War clearance. Top Skills: Faa Class 2 Medical CertificateIntegratorNotamsRq-21ScaneagleSpinsUas

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Minimum of two years of experience in technical support, application support, software support, fintech, banking technology, SaaS, or related technology environments.
• Strong troubleshooting, analytical, and problem-solving skills.
• Experience reviewing application logs, system logs, debug logs, or error logs to identify issues.
• Ability to reproduce issues in test environments and thoroughly document findings.
• Experience supporting business applications, databases, servers, APIs, or software platforms.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced support environment.
• Experience working directly with customers to resolve technical issues.
• Strong attention to detail and documentation skills., * Experience supporting Salesforce-based applications.
• Fintech, banking technology, or financial services industry experience.
• Understanding of APIs, web services, and system integrations.
• Familiarity with loan origination systems, lending software, loan servicing platforms, or community banking operations.
• Experience working with CRM, customer support, or ticket management systems such as ClickUp, Jira, or Salesforce.
• Background supporting software development teams through technical issue investigation and documentation.
• Experience explaining technical concepts to non-technical stakeholders.
• Experience working with SQL queries or database troubleshooting is a plus.

What Will Help You Succeed

• You enjoy investigating technical issues and determining why something failed.
• You are comfortable reviewing logs and identifying patterns in system or application behavior.
• You can communicate effectively with both developers and business users.
• You enjoy solving customer problems and working through complex technical challenges.
• You have strong documentation skills and can clearly explain findings, recommendations, and next steps.
• You are detail-oriented and thrive in troubleshooting and support-focused environments.
• You are naturally curious and enjoy learning new technologies and systems.
• You are proactive, resourceful, and take ownership of resolving issues through completion.
• You are passionate about helping customers succeed while improving product quality and performance.

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary, Handle inbound calls and warm leads, assess customers’ insurance needs, recommend appropriate property and casualty coverages, and convert prospects into policyholders. The role includes paid training and licensing, customer consultation, sales closing, brand representation, and adherence to remote-work requirements. Representatives must work four weekdays and one weekend day on assigned shifts and maintain a dedicated workspace with reliable wired high-speed internet. Top Skills: PcWired High-Speed Internet Boeing

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com