IT Systems Engineer (Field & Help Desk)

• Project Execution: Lead projects and assist team members on infrastructure deployments.
• Systems Administration: Configure and maintain Windows Server, Exchange, and Cloud environments (M365/Google Workspace).
• Network Security: Manage and troubleshoot firewalls, VPNs, VLANs, and wireless technologies.
• Backup & Disaster Recovery: Ownership of backup maintenance and data recovery procedures.
• Documentation & Billing: Maintain meticulous client documentation and daily time entry.
• Client Relations: Translate complex technical issues into simple terms for non-technical clients and provide accurate time estimates for tasks., We are looking for an engineer who follows directions and pays close attention to detail. To ensure your application is reviewed, please follow the submission instructions below.

Please attach your resume and email the completed assessment below to jobs at tsicolorado dot com. Please use the subject line: TSI Tech - [Your Name].

Proficiency Scale (1-4)

1 = No Experience (Concept only)

2 = Basic (Need documentation/SOPs/help)

3 = Proficient (Can execute independently in production)

4 = Expert (Can design, architect, or train others)

Infrastructure & Networking (Rate 1-4)

VLANs & Routing (Configure/troubleshoot tagged ports & Inter-VLAN routing): [ ]

Firewalling (Configure NAT/Firewall rules): [ ]

VPNs (Set up Site-to-Site & Client-to-Site MFA VPNs): [ ]

Wireless (Manage SSIDs, RADIUS auth, & heat-mapping): [ ]

DNS (Troubleshoot external MX/SPF/DKIM & internal scavenging): [ ]

Server & Cloud Administration (Rate 1-4)

Windows Server (Build from scratch, manage Roles/Features & Event Logs): [ ]

Active Directory (Manage GPOs, OUs, & troubleshoot replication): [ ]

M365 / Google Workspace (Tenant setup, licensing, mail flow rules): [ ]

Virtualization (Manage resources & snapshots in VMware/Hyper-V): [ ]

Backups (Configure/execute Bare Metal & granular file restores): [ ]

Support & Security (Rate 1-4)

Hardware (RAID array swaps/rebuilds & server BIOS updates): [ ]

Endpoint Security (Deploy/manage EDR/XDR & remediate infected hosts): [ ]

App Support (Customize Office Suite & troubleshoot legacy SQL apps): [ ]

Professional Standards (Answer YES or NO)

Time Entry: Can you consistently account for 9 hours of daily activity (billing/admin)? [ YES / NO ]

Client Communication: Can you provide ETAs and “next steps” before leaving a site? [ YES / NO ]

Technical Briefing: Can you lead a pre-project call to explain technical plans to clients? [ YES / NO ]

Documentation: Can you update network maps and SOPs immediately after changes? [ YES / NO ]

Local Work: Are you currently located in the front range and able to report on-site / drive to client locations daily? [ YES / NO ]

We are a local IT consulting company seeking an IT Systems Engineer who is a “motivated self-starter” with at least 2-4 years of in-the-trenches experience. Our pace is fast, and the environments are diverse. You will act as a field technician, onboarding specialist, and high-level troubleshooter, providing both on-site and remote help desk assistance.

The ideal candidate can provide strong guidance and technical expertise required to resolve complex issues across Windows Desktop, Windows Server, M365, and advanced networking environments., * Experience: Minimum of 2-4 years as a Systems Engineer or Field Tech.

• Technical Proficiency: Deep understanding of TCP/IP, DNS, DHCP, and security fundamentals (MFA, EDR, SOC).
• Hardware: Hands-on experience with Server hardware (CPU/RAID), network provisioning and installation, and mobile device management (iOS/Android).
• Soft Skills: You must be detail-oriented, solution-focused, and willing to ask for help when necessary but know how to troubleshoot independently before escalating.
• Ability to lift 50 lbs and climb a ladder.
• Must currently reside within the Colorado Springs area with a valid Driver’s License, clean driving record, and reliable personal transportation for daily client visits.

Pulled from the full job description

• Flexible schedule