Computer Technician - Head (Information Technology)

POSITION SUMMARY: Under the supervision of the IT Supervisor, provides departmental leadership and advanced troubleshooting services for major district wide applications. Provides work direction, training and technical leadership to Information Technology Support Specialists (ITSS). Responsible for maintaining department productivity and efficiency. Maintains work ticket system, analyzes ticket flow, work ticket trends and completion timeframes. Attends site visits with Computer Network & Systems team, triages site work product, consults with Computer Network Technician and ITSS staff and monitors timely completion of site tasks. This position is a Lead position which may have responsibility for common duties with the IT Supervisor such as mentoring, training, determining how work is performed, assigning work and monitoring workloads.

The requirements listed below are representative of the knowledge, skills and abilities required to satisfactorily perform the essential duties and responsibilities. Knowledge of: Advanced knowledge of PC hardware and operating systems. Advanced knowledge of Macintosh hardware and software products. Advanced techniques in hardware and software trouble shooting. Advanced to mastery of hardware repair. Advanced level of technical expertise of network/software/hardware operating procedures, maintenance and configuration. Principles and concepts of effective leadership and staff management. Computer training techniques. Ability to: Establish and maintain effective working relationships. Communicate effectively verbally and in writing. Prioritize departmental work ticket system (under direction of IT Supervisor). Trouble shoot and repair PC and MAC software and hardware problems. Lead trainings/workshops. EDUCATION and/or EXPERIENCE: Any combination of education and experience that demonstrates possession of the requisite knowledge, skills and abilities. A typical way to obtain these would be: bachelor's degree in computer science, computer science engineering, electrical engineering or closely related field preferred. At least two, preferably three, certifications such as A+, Microsoft Engineer etc., required. Applicants without valid certificates will be required to earn certification within twelve months of their date of hire. Minimum of four years technical/troubleshooting experience with microcomputers. Evidence of successful, progressive technical and managerial skills. Valid Alaska driver's license required.

COMPENSATION: This is a full-time 12-month position working 37.5 hours/week with a starting salary of $37.29 per hour plus the District's excellent benefit package including health, dental, vision and life insurance, Public Employees Retirement System (PERS), and paid sick and vacation days. This position is represented by the Juneau Education Support Staff (JESS) bargaining agreement. Selected hire will be fingerprinted at applicant's expense and fingerprints forwarded to the Alaska State Troopers and the FBI for a records check.

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