Analyst, eCommerce

Comcast’s Digital Sales organization is seeking an Analyst, eCommerce to help deliver exceptional online experiences for our customers. In this role, you will support initiatives focused on digital sales optimization, customer experience improvements, testing, and performance analysis.

You will work cross-functionally with Product, UX, Design, Merchandising, Analytics, and Digital Sales teams to identify opportunities to improve customer journeys, optimize conversion, and enhance the online experience for existing customers. This role is ideal for someone who enjoys solving problems, analyzing customer behavior, working with data, and helping bring digital experiences to life., * Support initiatives that improve online customer experience and drive digital sales performance.

• Analyze customer behavior, digital performance metrics, and business insights to identify opportunities for optimization.
• Support the end-to-end experimentation lifecycle in partnership with Experimentation team, including opportunity identification, hypothesis development, test execution, performance analysis, documentation of learnings, and enabling recommendation.
• Partners with Product, UX, Design, Development, and Merchandising teams to support new digital experiences, offers, and enhancements.
• Monitor and report on campaign performance, customer engagement, and conversion trends.
• Translate customer feedback, analytical findings, and research insights into actionable recommendations.
• Create project updates, performance reports, presentations, and stakeholder communications.
• Assist with quality assurance efforts to ensure a seamless customer experience.
• Manage multiple priorities and contribute to cross-functional initiatives in a fast-paced environment.
• Evaluate optimization opportunities using conversion, funnel performance, customer engagement, revenue, and customer outcome metrics.
• Exercise independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedules as necessary.
• Other duties and responsibilities as assigned.

• Experience supporting eCommerce, digital sales, customer experience, digital marketing, product optimization, analytics, or related functions.
• Ability to interpret data, identify trends, and develop recommendations that support business objectives.
• Experience managing multiple projects or initiatives simultaneously.
• Strong communication skills with the ability to collaborate across teams and influence stakeholders.
• Customer-focused mindset with a passion for improving digital experiences.
• Strong organizational, problem-solving, and analytical skills.
• Ability to thrive in a collaborative and fast-paced environment.

Preferred Qualifications

• Experience supporting digital products, online customer journeys, or eCommerce initiatives.
• Knowledge of customer experience, conversion optimization, experimentation, or digital merchandising practices.
• Exposure to analytics and reporting tools such as Adobe Analytics, Quantum Metric, Tableau, SQL, or similar platforms.
• Experience working with A/B testing or experimentation programs.
• Telecommunications, retail, eCommerce, or digital sales experience is a plus., Collaborative Communications, Collaborative Problem Solving (CPS), Curious Mindset, Customer Empathy, Customer Experience (CX), Digital Commerce, Project Management, Bachelor’s Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast., At Comcast, you’ll have the opportunity to help shape the digital experiences used by millions of customers every day. You’ll work alongside talented teams across Product, UX, Analytics, Merchandising, and Digital Sales, gaining exposure to digital strategy, customer experience optimization, experimentation, and innovation in a highly visible and impactful environment.

Employees at all levels are expected to understand and apply Comcast’s Operating Principles, put the customer first, embrace innovation, collaborate as one team, drive results, and support a culture of inclusion.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what’s right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.