Voice Systems Technician - NISSC - CMSFS

Selected by the Air Force Life Cycle Management Center’s Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems to support the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).

Since 2020, through NISSC II, has provided:

• Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
• Mitigation of orbital conflicts.
• Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
• Operations and maintenance of classified communications.
• Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:

• Cheyenne Mountain Space Force Station (CMSFS), Colorado
• Peterson Space Force Base (PSFB), Colorado
• Offutt Air Force Base, Nebraska
• Vandenberg Space Force Base, California
• Numerous sensor and forward operator sites around the world

Description of Duties:

The Voice Systems Technician supports North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC) Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:

• Participate in design/deploy enterprise solution architecture, coordinate installations and migrations.
• Troubleshoot LAN and WAN hardware systems and respond to customer inquiries.
• Meet with IT managers to determine the contract/Government VoIP network needs.
• Analyze existing VoIP networks/computer systems.
• Develop architecture for voice/data (future) services.
• Install/incorporate network hardware including IP/PABX communication servers.
• Design/implement communications unified capabilities.
• Troubleshoot VoIP network issues.
• Analyze/upgrade network security systems and protocols.
• Add network users and manage contract/Government permissions/accesses.
• Optimize installations for future expansion.
• Train staff on network/system protocols.
• Install, remove, maintain, modify, troubleshoot, and repair non-secure voice and/or non-voice communications systems including intercom and public address systems, alarm systems, and electronic and electromechanical telephone key systems/PABXs; terminal and communications equipment, including line drivers.
• Run cables, key cables, or house wire to all telephone sets, terminal connectors, lugs, pins, or screws, associated with key telephone equipment and/or terminating equipment for non-voice circuits. Configure, optimize, fine-tune, and monitor system operating software/hardware.
• Perform all functions to support Land Mobile Radio program on site

This position is expected to pay $80,000-$95,000 annually; depending on experience, education, and any certifications that are directly related to the position.

This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado

Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.

• Current DoD IAT Level II or higher (CompTIA Security+ ce).
• Active Top Secret Clearance with SCI eligibility.
• 1.5 years of directly related experience.
• 3 years or more of general work history.
• Must have a high school diploma or GED.
• Previous experience working as a VSS/VoIP Systems Analyst/Technician.
• Familiarity in providing support to monitor, install, and perform maintenance on VSS/VoIP, hardware/software, networks, and equipment (i.e., servers, voice mail, etc.) applicable to VSS/VoIP.
• Ability to work shifts in support of 24x7 operations when required.
• Familiarity in VSS/VoIP systems/IP Protocols (i.e., LAN and WAN systems).
• Familiarity in performing Cyber Security/Hardening tasks.
• Familiarity with Land Mobile Radio configuration/deployment/sustainment.

Desired Requirements:

• Experience with VSS/VoIP operations planning/management in a real-time support environment.
• Experience with Land Mobile Radio configuration/deployment/sustainment.
• Ability to prepare, objectively review, and deliver technical presentations.
• Experience with technical knowledge capture, training, and certification of personnel.
• Good project management skills.
• Experience interfacing with DoD/Governmental customers at very high levels.
• Ability to work independently and make decisions requiring personal judgment.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Our health and welfare benefits are designed to support you and your priorities. Offerings include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O’Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.