Principal Site Reliability Engineer (Cloud, Observability & Automation)

The Enterprise Application Support (EAS) team supports critical applications across the ITP and ECS business lines, ensuring the reliability, scalability, and performance of enterprise platforms.

As a Principal Site Reliability Engineer (SRE), you will drive operational excellence across mission-critical systems. You will lead reliability initiatives, champion observability and automation, drive major incident response, and partner with engineering, infrastructure, and security teams to build resilient, highly available applications.

This is a hands-on technical leadership role focused on improving system performance, reducing operational risk, accelerating recovery, and advancing SRE best practices through modern cloud, observability, automation, and AI-powered technologies.

Your Primary Responsibilities:

• Drive reliability, scalability, resiliency, and operational excellence across critical enterprise applications.
• Design and implement observability solutions using Splunk, Grafana, Dynatrace, ITSI, and related monitoring platforms.
• Define and manage SLIs, SLOs, dashboards, alerts, and operational KPIs.
• Lead major incident response, root cause analysis, and continuous service improvement initiatives.
• Build automation, self-healing capabilities, and AI-assisted operational solutions using Python, Java, Amazon Q, Kiro, and related technologies.
• Partner with development, infrastructure, cloud, security, and application teams to embed SRE best practices throughout the software development lifecycle.
• Drive operational readiness, capacity planning, performance optimization, disaster recovery, and resiliency initiatives.
• Identify operational risks and deliver strategic reliability improvements across the technology ecosystem.
• Collaborate with technical and business stakeholders to improve service reliability and operational outcomes.

• Bachelor’s degree in Computer Science, Engineering, or equivalent experience.
• 8+ years of experience in Site Reliability Engineering, Production Engineering, DevOps, Application Support Engineering, or related disciplines.

Talent Needed for Success

• Strong hands-on experience with AWS and cloud-native architectures.
• Proficiency in Python, Java, Go, or similar programming languages.
• Strong Linux/Unix systems administration and troubleshooting experience.
• Expertise in observability and monitoring platforms including Splunk, Grafana, Dynatrace, and ITSI.
• Experience leading major incident management and root cause investigations in complex production environments.
• Strong understanding of distributed systems, resiliency engineering, performance tuning, automation, and operational excellence.
• Excellent communication and stakeholder management skills with the ability to influence technical and business partners.

Preferred Qualifications

• Experience with AI-assisted engineering tools such as Amazon Q, Kiro, or similar technologies.
• Experience designing and measuring SLOs, SLIs, and operational KPIs.
• Experience supporting large-scale enterprise applications in financial services or other highly regulated environments.

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance., With over 50 years of experience, DTCC is the premier post-trade market infrastructure for the global financial services industry. From 20 locations around the world, DTCC, through its subsidiaries, automates, centralizes, and standardizes the processing of financial transactions, mitigating risk, increasing transparency, enhancing performance and driving efficiency for thousands of broker/dealers, custodian banks and asset managers. Industry owned and governed, the firm innovates purposefully, simplifying the complexities of clearing, settlement, asset servicing, transaction processing, trade reporting and data services across asset classes, bringing enhanced resilience and soundness to existing financial markets while advancing the digital asset ecosystem. In 2024, DTCC’s subsidiaries processed securities transactions valued at U.S. $3.7 quadrillion and its depository subsidiary provided custody and asset servicing for securities issues from over 150 countries and territories valued at U.S. $99 trillion. DTCC’s Global Trade Repository service, through locally registered, licensed, or approved trade repositories, processes more than 25 billion messages annually. To learn more, please visit us at www.dtcc.com or connect with us on LinkedIn, X, YouTube, Facebook and Instagram.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.

Learn more about Clearance and Settlement by clicking here.

Serves as a dedicated technology resource for advancing DTCC’s business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC’s mission to support the financial markets.