IT Specialist I

The IT Specialist is a hands-on technical role supporting Challenger School campuses and corporate offices. This position combines help desk support, systems administration tasks, field installations, and technical documentation. The role requires comfort working both at a desk and on-site in classrooms, wiring closets, and offices. This role is best suited for an IT professional who values clear standards, documentation, accountability, and problem-solving in a real-world environment.

Key Responsibilities

• End-User & Help Desk Support
• Provide Tier 1-2 support for Windows PCs, Office 365, printers, browsers, antivirus, and network access
• Support staff and faculty with both routine and complex technical issues via written and verbal communication
• Troubleshoot and resolve hardware, software, and connectivity issues in a timely manner
• Escalate issues appropriately and document resolutions
• Systems & Desktop Management
• Install, configure, and maintain Windows desktop and server operating systems
• Assist with application deployment, updates, and configuration
• Support disk imaging operations and desktop configuration standards
• Perform workstation provisioning, replacement, and decommissioning
• Campus & Field Support
• Design, coordinate, and install computer labs and staff workstations
• Install and maintain peripherals, mobile devices, and phones
• Respond to assigned hardware trouble tickets and coordinate vendor repairs
• Support technology refresh projects across campuses
• Cabling & Physical Infrastructure
• Install and maintain voice and data cabling
• Use wire termination and testing tools
• Perform basic rack installation, cable management, and equipment mounting
• Documentation & Standards
• Create and maintain standard operating procedures (SOPs)
• Document system configurations and support processes
• Follow established MIS standards and contribute to continuous improvement
• Travel & Schedule Expectations
• Travel to Challenger locations in Utah, California, Nevada, Idaho, and Texas
• Approximately 3-4 months of travel per year, with heavier travel during summer
• Mileage and per diem reimbursement provided
• After-hours and weekend work required as part of assigned responsibilities

• Technical training or equivalent experience (A+ or similar)
• Experience supporting Windows desktop environments
• Working knowledge of Microsoft Office 365
• Understanding of basic networking concepts and troubleshooting
• Strong problem-solving, documentation, and communication skills
• Valid driver’s license and ability to travel

Preferred Qualifications

• Experience with disk imaging, endpoint management, or MDM tools
• Experience in education, nonprofit, or multi-site environments
• Familiarity with ticketing systems and asset management tools

Physical Requirements

• Ability to move freely in school and office environments
• Ability to lift and move IT equipment (up to approximately 40 lbs)
• Comfort working in classrooms, wiring closets, and equipment rooms