IT Analyst

The IT Analyst provides technical support and operational IT services across the organization while contributing to the administration and improvement of business systems and technology platforms. This position serves as a primary point of contact for end-user support while also supporting Microsoft 365, Entra ID, SharePoint, endpoint management, security initiatives, and IT projects.

This role is help desk heavy and is intended for someone with strong troubleshooting skills, excellent customer service, and a broad working knowledge of modern IT systems. Success in this position requires the ability to resolve day-to-day support issues while continuing to grow in systems administration, Microsoft 365 administration, documentation, and operational improvement., End User Support and Help Desk Operations

• Provide technical support for users across multiple locations and business functions.

• Troubleshoot and resolve issues involving Windows devices, Microsoft 365 applications, printers, mobile devices, networking, and business applications.

• Manage support tickets through investigation, resolution, escalation, and closure.

• Assist users with software, hardware, access, and connectivity issues.

• Maintain a high level of customer service while supporting users with varying technical experience.

• Participate in after-hours or emergency support activities when required.

Microsoft 365 and Systems Administration

• Administer and support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

• Support account management activities within Active Directory and Entra ID.

• Assist with user provisioning, onboarding, offboarding, and access requests.

• Troubleshoot authentication, MFA, Conditional Access, and permissions issues.

• Support endpoint deployment and management through Intune and related tools.

Infrastructure and Technology Support

• Assist with administration and support of servers, networking equipment, and business systems.

• Coordinate with vendors and third-party providers to resolve service issues.

• Support hardware refresh projects, site deployments, and technology upgrades.

• Maintain asset inventory and technology documentation.

• Participate in technology implementations and improvement initiatives

Process Improvement and Automation

• Identify opportunities to improve IT processes and workflows.

• Assist in developing reports, documentation, and operational metrics.

• Support automation efforts using available Microsoft technologies and tools.

• Contribute ideas that improve efficiency, service quality, and user experience.

Security and Compliance

• Follow company security standards and IT policies.

• Assist with access reviews, account audits, and security-related initiatives.

• Report suspicious activity, security concerns, or policy violations.

• Support cybersecurity awareness and compliance activities.

• Participate in remediation efforts for identified risks and vulnerabilities., * Provides timely, friendly, and accurate support to end users.

• Resolves common and intermediate issues while escalating appropriately.

• Demonstrates growing capability in Microsoft 365, Entra ID, SharePoint, endpoint management, and systems administration.

• Improves documentation, ticket quality, and repeatable IT processes.

• Contributes to technology projects while maintaining daily support responsibilities.

• Supports a secure, stable, and reliable IT environment.

Pay: $44,462.00 - $53,000.00 per year

• Broad IT experience will be considered, including technical support, help desk, desktop support, systems administration, or related roles.

• Strong troubleshooting skills across Windows, Microsoft 365, and end-user technology.

• Experience working with Active Directory, Entra ID, or user account administration.

• Understanding of networking fundamentals including DNS, DHCP, TCP/IP, and VPN technologies.

• Excellent communication and customer service skills.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Willingness to learn new systems, take ownership of issues, and document work clearly.

Preferred

• Experience with Microsoft 365 administration.

• Experience with Entra ID, Conditional Access, MFA, or Intune.

• Experience with SharePoint Online administration.

• Experience with PowerShell, Power Automate, reporting tools, or automation.

• Experience supporting manufacturing, aerospace, or multi-site environments.

• Associate’s or Bachelor’s degree in Information Technology or related field.

• Microsoft, CompTIA, or similar industry certifications.

Key Competencies

• Customer service and user-focused communication.

• Hands-on troubleshooting and problem solving.

• Working knowledge of systems administration and Microsoft 365.

• Ownership, follow-through, and documentation discipline.

• Adaptability across support, administration, projects, and process improvement.

• Security awareness and attention to detail.

Referral program, 401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Flexible spending account, Life insurance, * 401(k)

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance