OADRC Systems Analyst

The Texas Health and Human Services Commission (HHSC) Community Services (CS) division is seeking a highly qualified candidate for the position of Systems Analyst IV. This position reports directly to the Director of the Office of Aging and Disability Resource Centers (OADRC). It involves senior-level computer systems analysis work to support Texas’s 28 Aging and Disability Resource Centers (ADRCs).

The Systems Analyst IV performs highly advanced systems analysis, including planning, designing, configuring, automating, and deploying new or enhanced systems to meet the needs of the OADRC. Work involves analyzing user requirements, automating manual processes, improving existing systems, providing technical guidance, and ensuring the ongoing optimization of data systems. This position collaborates with data providers, local ADRC partners, and internal stakeholders to ensure system integration and compliance.

This role provides stakeholders with effective technical solutions to support reporting, data analysis, and program management initiatives. The Systems Analyst IV evaluates and implements data management tools, develops and maintains technical documentation, and prepares flowcharts, diagrams, and reports to guide analysis and decision-making. The analyst consults with agency leadership on technology strategies and emerging applications and may recommend system modifications or policy updates to improve business processes.

The Systems Analyst IV works under minimal supervision, exercising initiative and independent judgment. The position may train other staff, ensuring adherence to established standards and promoting technical excellence.

Essential Job Functions

System Implementation and Data Integration (25%)

Supports the implementation of cloud-based SaaS solutions and assumes responsibility for ongoing system maintenance for the ADRC program in coordination with HHSC Information Technology and CS Operations Support. Duties include comprehensive planning, data assessment, cleansing, mapping, and process automation to ensure compatibility with new systems. Designs and implements workflows that enable seamless migration and optimal functionality. Documents all phases of the system life cycle-using flowcharts, data models, and system diagrams-and ensures clear communication throughout the Software Development Life Cycle.

System Transition and User Support (25%)

Facilitates the transition of ADRC providers to new systems by providing strategic oversight and post-migration support. Develops training materials, user documentation, and FAQs; conducts end-user training; and recommends performance optimization strategies. Serves as a subject matter expert for ongoing training, system monitoring, and issue resolution. Provides technical guidance to others as appropriate.

Communication, Coordination, and Reporting (25%)

Provides regular status reports on enhancement activities, identifies issues affecting system functionality, and communicates progress to the OADRC Director and project stakeholders. Collects, analyzes, and reports data to inform decision-making and measure project outcomes. Participates in meetings with developers, analysts, database administrators, and project managers to ensure collaboration and transparency. Updates task assignments in ticketing systems and develops technical reports, charts, presentations, and data analyses for technical and non-technical audiences, including internal business units, external partners, and contracted providers.

System Testing and Quality Assurance (10%)

Performs testing of assigned programs, including generating test data, writing test scripts, executing test sequences, and diagnosing errors. Applies current software development and testing methodologies to ensure the quality, security, and maintainability of applications. Ensures design and implementation comply with HHSC and state IT standards.

Compliance, Audit, and Data Integrity (5%)

Validates and audits system processes to maintain data integrity and compliance post-migration. Evaluates system performance, scalability, and workflow limitations and recommends improvements.

Collaboration and Relationship Management (5%)

Collaborates effectively with OADRC team members and stakeholders to achieve project goals, maintain timelines, and foster an environment of trust and cooperation across programs and divisions.

Other Duties as Assigned (5%)

Performs related work as assigned, including participation in emergency or disaster response operations as required by HHSC policy.

• Knowledge of and experience with technical solutions and development for planning, reporting, analysis, and implementation.
• Knowledge of data quality and integrity processes.
• Knowledge of and experience with SQL and other query languages.
• Knowledge of and experience with database management tools.
• Knowledge of relational databases and database development best practices.
• Knowledge of data processing practices and theory.
• Skill in extracting, organizing, quality checking, and managing datasets.
• Skill in using Extract, Transform, and Load tools.
• Skill in researching and troubleshooting data issues and solving complex problems.
• Skill in collecting, validating, and analyzing data from multiple systems and sources to identify trends, issues, and opportunities for improvement.
• Ability to work with different groups
• Ability to collaborate with stakeholders to identify reporting needs and performance measures.
• Ability to analyze systems, procedures, and problems to develop solutions.
• Ability to perform detailed work accurately.
• Ability to learn and apply new technology.
• Ability to demonstrate strong written and verbal communication skills.
• Ability to craft and maintain concise technical documentation and reports and to make oral presentations to various technical and non-technical audiences.
• Ability to document reporting requirements, definitions, and business rules.
• Ability to prepare recurring and ad hoc reports for management, program staff, and executive leadership.
• Ability to develop dashboards, charts, visualizations, and presentations to communicate key performance indicators (KPIs) and outcomes.
• Ability to work both independently and in a team environment.
• Ability to be flexible and creative with data demands.
• Ability to be flexible and handle multiple priorities.
• Ability to exercise independent judgment and show initiative.

Registration Or Licensure Requirements

• Certified Information Systems Auditor® (CISA®) preferred
• Information Technology Infrastructure Library (ITIL) certification or related certification preferred
• Scrum Certification preferred

Initial Selection Criteria

• A bachelor’s degree or higher in a technology-related field is generally preferred. May substitute direct work experience in a technical field on a year-for-year basis in lieu of education for up to four years.
• Experience implementing Cloud-Based SaaS solutions within Amazon Web Services (AWS), Microsoft Azure, or other cloud service providers.
• Experience supporting large-scale system implementations, migrations, or process automation projects
• Experienced in written and verbal communication, adept at explaining complex technical concepts to non-technical audiences.

Pulled from the full job description

• Health insurance
• Pension plan
• Opportunities for advancement

Full job description

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.