QA Automation Test Engineer

We are seeking a QA Automation Test Engineer to support the testing of AWS Connect phone software development during a migration from Avaya to AWS. This role operates within a large, dynamic QA team that has direct contact with development teams in an Agile environment. The position requires deep knowledge of both Avaya and AWS Connect, IVR systems, and call center workflows., * Write test cases and perform automation testing.

• Conduct data mapping and estimate work effort for IVR requirements.
• Identify IVR conditions for requesting test data and prepare smoke testing data.
• Validate test data using Postman or SoapUI.
• Develop test strategies, define test scenarios, and create test cases from requirements.
• Develop and maintain test scripts and analyze bugs.
• Execute test cases, raise defects using Jira, and document findings in Confluence and Qtest/Quality Center.

Education: A bachelor’s degree is required.

Experience: 2-4 years of experience with the responsibilities listed above.

Technical Skills: Proficiency with JIRA, Cyara automation, and Postman/SoapUI is required.

Preferred Qualifications

• Experience with testing within an Agile framework.
• Knowledge of API testing, AWS Connect Lambda testing, and Dynamo DB testing.
• Familiarity with Chat/SMS testing and payment/billing system testing.
• Experience with qTest, K6 for load testing, and Tosca automation.
• Bilingual proficiency in Spanish/English is preferred but not required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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