Technical Customer Support Representative

We are looking for a customer-focused professional to support customers with billing questions, account updates, service requests, and video footage retrieval. You will handle customer inquiries through email and ticketing systems, coordinate with internal teams, and ensure issues are resolved accurately and on time., * Respond to customer inquiries related to billing, account information, and service requests.

• Process customer requests for video footage while following company policies and compliance requirements.
• Handle law enforcement video requests after verifying proper authorization.
• Create, update, and track customer tickets until they are fully resolved.
• Coordinate with internal teams regarding site support, security operations, and camera-related issues.
• Update customer accounts, including schedule changes and Statement of Work (SOW) modifications.
• Escalate technical issues to Tier 2 Support or Account Managers when necessary.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Provide excellent customer service while handling a high volume of email communications.

• High School Diploma or GED required.
• 1-3 years of experience in one or more of the following:
• Customer Service
• Customer Support
• Call Center
• Help Desk
• Account Support
• Other customer-facing roles
• Experience using a ticketing or case management system; Zoho experience is preferred.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of email-based customer inquiries.
• Strong problem-solving, organizational, and time management skills.
• Ability to handle challenging customer situations professionally and effectively de-escalate issues.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently as well as collaboratively in a team environment., * How many years of experience do you have in customer service or customer support?
• How many years of experience do you have working in a call center, help desk, or account support role?
• How many years of experience do you have using ticketing or case management systems such as Zoho, Zendesk, ServiceNow, Freshdesk, or Salesforce?
• How many years of experience do you have providing Level 1 or basic technical support?

Enterprise Solutions Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $20.00 - $22.00 per hour