IT Desktop Support / Computer Wiz / Customer Service Expert

BASG, a local Managed Services Provider in South Florida, is seeking a qualified IT Desktop Support Techs and Network Administrators.

Your primary responsibilities will include:

· Responding to customer support tickets promptly, providing concierge-level technical support, documenting resolutions to support requests daily, and escalating tickets as needed.

· Providing remote support, with issues ranging from simple desktop configuration and network troubleshooting to firewall implementation and support/maintenance related to Windows Server as well as Office365.

· Communicating effectively with clients via phone and email, responding to all requests and concerns in a timely fashion. Explaining resolutions, answering questions, and providing professional advice as needed.

· Actively collaborating in the development and maintenance of IT Support processes

· Identifying infrastructure system needs and providing feedback for development.

The ideal candidate will be self-motivated with the ambition to problem-solve, resolve issues and possess the ability to effectively communicate and be able to work independently or in a team environment. THIS IS PRIMARILY AN OFFICE POSITION AND GOING ONSITE LOCALLY TO CLIENTS AS NEEDED. We are only interested in candidates that already reside in our service area., Assist users with various issues. Perform other functions including new system configuration, software installations, and system maintenance.

Handle backup and recovery as well as disaster recovery procedures.

Possess good working knowledge of Active Directory.

Track and document all request using a ticketing system.

Possess Knowledge of Microsoft Office365 including performing migrations from other email platforms to Office 365.

Maintain accurate inventory records.

May occasionally be required to work after hours to complete project tasks.

Other duties that are within qualifications and experience may be assigned as needed.

Must have outgoing personality and be extremely professional and personable - Absolutely No Exceptions.

Must be have a professional compassionate personality via telephone to customers. Must possess patience when working with end users who may not be technically proficient.

Experience working in all roles with clients from Help Desk, Desktop Support and other directly related roles.

Experience configuring, upgrading, and diagnosing problems from user workstations, to network equipment.

Possess thorough and effective troubleshooting methods and analytical skills.

Ability to provide troubleshooting and configuration assistance over the phone.

Must be able to perform all tasks without on-site supervision.

Self-starter and motivated to learn new technologies.

Must be able to communicate effectively with executive and non-executive personnel.

Must possess excellent time management skills.

Must be able to multi-task, * Software troubleshooting: 3 years (Required)

• Azure: 3 years (Preferred)
• Microsoft Intune: 2 years (Preferred)

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance